Welwyn Garden City

Although the hotel is a little worn, the staff were wonderful and did their absolute best to provide top notch service. Will stay again.

I booked this Hotel as a stop over to break up a long trip, there was no sign outside, the nice cream building on the right in the picture is not so in real life, it is closed and looks run down, as does the car park, in fact I was very disappointed with this Hotel, to add insult to injury there was no one on the desk and I had to use those self check in kiosks, which played up. The reception staff were hidden in the office every time i went in and out, the room was in desperate need of a make over, it was cold, there was no bath only a shower. There is no way I will be staying here again, certainly not what I have experienced before with Premier Inn, which is the Hotel chain of my choice, I have stopped at better Travelodge's in the past.

The accommodation is Premier Inn…once in the room you can be anywhere in the country unless you look out the window…same with all the big corporates. So….why choose any of them? Cost, availability, service… I didn’t pay for this place, work did…meal allowance for the night before and breakfast included. Now…a bit of a declaration, I’m trying to avoid seed oils, just a health thing (worth looking up) so it’s easier to have poached eggs certainly for breakfast and I asked in advance if I could have them for and evening meal…Hell I even brought a dozen not wanting to dent their supplies as a courtesy to staff and other customers! Last night I made the order, I waited….nearly half an hour…nothing turned up. I made my apologies to the staff and left as I needed to go to work and the arrival time of some poached eggs could not be given. No problem, the place was busy and mine was an off menu request and I’m hopefully a reasonable guy…no one died! This morning, towards the end of the break fast serving time when the place had maybe six diners already eating from the stocked buffet breakfast, I rock up again…may I have poached eggs please? Certainly, “I’ll he order them for you now…” and off goes the (as I now know to be” the duty manager into the kitchen and returns saying that the order is placed and will be out shortly. Note: only one in the kitchen and one booking people into the restaurant areas and looking after that area. 25 minutes later, tea drunk, still no eggs…sounds of pots and pans I suspect being put away, chef seen wandering about…no top ups to the buffet and no eggs…now no staff in restaurant so off to reception I go and explain all, manager called, another few minutes spent waiting for their arrival, then the explanation/apology/admin…I go back to table to pick up room card…still no eggs. Over half an hour in a now nearly empty restaurant to NOT provide poached eggs??? Now…let’s not go crazy over this, I’m a big boy, it ain’t that I missed out on breakfast…I’m walking into town, I’ll get it elsewhere. It ain’t even that I have a downer on the staff…they are doing their best. My beef is with the senior management who have squeezed the staffing lemon so hard that there’s no longer any juice and I don’t have to stay here…in short I will be searching for alternatives!’