Wellingborough

Arrived late, postcode took me to retail park next door, signage was rubbish. On arrival room was cold as window open. That’s ok, lots of fresh air. Breakfast at 6:30 to allow early work start but restaurant always opened late after 6:30. Other punters with me standing in cold waiting. Once in, breakfast not fully prepared, coffee machine on cleaning cycle, no spreads, plastic covers still on cereals resulting in embarrassment when cereal spilled everywhere. Veggie sausages freezing cold, poached eggs overdone. Cereal bowls weren’t cleaned properly. No plates for toast. Appears to be understaffed when busy. Room was noisy due to punter in room above walking on heels loudly. This hotel hasn’t had the upgrade yet.

Overpriced. One night was over £100 and no drawers in the room at all. No room service the next day. Bed not made. Very basic tea and coffee in room. Vending machine for drinks snacks or water not working - staff advised not to use because it jammed. Breakfast - £11 !!! For that price I certainly don’t expect cold baked beans and wrinkled, dry, old mushrooms partially cooked. Dried out bacon. However the eggs and sausage were fine. The reception staff and waiting staff were lovely. No blame lies at their feet. I would never eat here again and would think twice before staying - it would need to be the last option.

Used many different Premier Inns before and never had an issue so was disappointed that one of the twin beds was soaking wet at this one. Thankfully this was spotted early on check in and not when going to bed. We eventually got swapped to another room but no idea how house keeping missed that. They also failed to empty the bin. Breakfast also didn't have vegetarian Sausages or Mushrooms. Surely knowing how many guests are staying it's possible to have sufficient supply? Never thought I'd have to check if the bed was wet so will always do that from now on at check in.

This review is of the restaurant and not the hotel. Not quite sure where to start. Arrived early evening, the restaurant was quiet and not many members of staff. I waited to be seated and waited for almost 5 minutes at the desk, at no time did the member of staff acknowledge me. Ordered my food and the starter arrived within 5 minutes, deep fried to almost burnt and missing the sauce. While I was eating my starter the main course arrived!! The staff did say they would keep it warm until I was ready but I declined, the food was bad enough without it being dried out as well. No idea why a main would be served before the starter has been finished? The drink I had ordered did not arrive and I had to chase it. During my time in the restaurant which was limited as I wanted to get out as soon as I could, each time food was ready the "Chef" shouted out "service", maybe more suited to a fast food joint. Perhaps a small bell would be better. All in all a terrible experience and not one I would want to repeat by visiting this so called restaurant ever again.

Premier inn was fine. But the restaurant wow!! Ordered food for 4 adults 2 little ones at 8.45pm (3 orders being margherita pizzas) 15 mins later staff come over & said they couldn’t do pizzas so I asked for a full refund, different lady came out & said we will do the pizzas the chef will manage 😩 came out with no tomato base, awful & waited 1hr 15 mins for our food!! Went for breakfast at 8am, was told it’ll be about 20/25 min wait, ordered, still waiting over an hour later & was told chef is trying to do it as soon as possible, gave up & left with out breakfast. Service was terrible! Will not stay there again.!!

What a lovely stay! We came up to see family and stayed here, we went to the restaurant for breakfast and I explained to Lucy my situation and honestly she couldn’t of been more accommodating, she went out of her way to help and is an absolute credit to this restaurant. Thankyou so much Lucy!