Banasura Hill Resort

Spent 3 days and nights at the property. The property stands as true as is possible to its name as it rests pretty much at the base of the Banasura Hill and has absolutely breathtaking views of both the titular hill and those adjacent (which is the first thing you see as you roll into the property). The entire property appears as though it's an extension of the natural environment it's nestled in, which gives it a really rustic feel. One however would feel pleasantly surprised though as you step into the property, to find it to be extremely tastefully done up, and supremely well appointed with any and all creature comforts that you might need while being forest adjacent. Have to highlight in particular how amazing the meals were (particularly lunches which had traditional Kerala fare). We occupied one of their Earth Rooms which we found to be exceedingly spacious yet cozy. The property has 3 to 4 variants of accommodation that are able to accommodate small and large party sizes alike. We found ourselves scrapping our sightseeing itinerary to hole up within the property itself, given that it sprawls so beautifully and the property itself offers each day guided trails through its tea gardens or view points, or the absolutely brilliant nature trail (which we hiked up and down atleast 3 times a day). This was aided by their ample offerings by way of activities both indoor and outdoor (table tennis, badminton, pool, chess, a reading nook even). In and around around short hikes to more forested parts, cute villages and waterfalls, among others. What made the experience the experience though was the Staff at the place. Most of them are property veterans with around a decade of tenure. They were so exceedingly knowledgeable, warm and gracious in how they hosted us - a big part of the reason why our stay felt so very enjoyable I'd highly recommend the place to any kind of traveller (be it friends, family looking to relax and rejuvenate or those looking at adventuring around). One of my most memorable stays at any place in the past, near or distant and I'm eager to have the chance to reprise the visit in the near future.

One of the most wonderful vacation experiences, in a comfortable and luxurious resort in the middle of lush greenery! The resort has a beautiful location facing the Banasura hill, surrounded by forest and provides an opportunity to walk through nature trails and tea gardens, right next to the resort. Spacious and hygienic rooms, friendly and efficient staff, multiple recreational activities, quiet and tranquil atmosphere.

We stayed in this lovely property with lovely views of the Banasura Hill. The property itself is huge which included sunrise point, a cave, a tea estate and a lovely stream where we were able spend a good time. The cuisine was also really tasty and very good and many choices to select from. The staff were very friendly and was available at tlyour service for any needs. Thanks for a memorable stay and would love to come back for other occasion.

We were a family of three including one child of 10 years, and we stayed for two nights here. The property is reasonably big and has a lot of places to walk around. It is maintained beautifully, and is lush green all around. There is a small stream nearby to walk upto. There Is a mini trail to hike up to a view puoint. Tea estates to walk around. Pros: Large property, lot of places to walk if you are nature lovers. Very courteous and helpful staff. Rooms are large and well maintained. [Basic facilities, though] Cons: The food choices are pretty limited, and they need to urgently change their chefs. Ala-Carte menu is very limited, and basically a subset of their buffet spread, which fore most part of the time is served cold. The swimming pool is at a beautiful location, however even basic things like towels are not provided near the pool. The spa, is a total rip off. The therapist does not appear to be trained, and the supposedly in charge person, keeps dropping in during a massage, I have never been interrupted so many times during a massage without basic etiquette of not entering a massage room when someone is being worked on. I seriously recommend not to use the spa The room was pretty basic, which is actually a good thing, however the towels they keep are non water absorbent ones, I wish they keep some towels which are cotton. I recommend the owners to install some easy chairs in open areas with the Mountain View, I would have really enjoyed my time reading a book facing the lovely mountains which the resort is facing to.

We visited this property end of 2022, to celebrate new year, and it was a big regret. The way to the resort is bumpy, the staff is so hostile, ignorant and rude. The pictures posted on the booking websites are very old, the property is run down. The food is so bad, that I even after many attempts I couldn’t break the gulab jamun. The support staff is untrained. We got a room which had seepage and felt damp through the night of our staff. The linens were stained, even after requesting for a change. Upon raising concerns, the manager decided to hide and thereafter ignore to avoid meeting us. It’s been the worst year end trip. Do not fall for the pictures. The property is in quite a bad shape. We decided to cut short our stay and escape the horror of it.

Rooms were untidy, found cockroaches and red ants in the room. Rooms were not cleaned properly. Bathroom doesn't have proper drainage and water were coming out to the rooms, i stayed in the room 302. Food is overpriced. Zero hospitality.