I recently stayed in this resort and, while the overall experience was okay, there were some significant issues that affected my trip. I had booked a pool villa which included three meals as part of the package. However, upon my arrival, I was informed that I could not change my lunch choice for the next day, even though I had already had lunch on my way to the resort. The resort staff explained that lunch had already been prepared for me on the day of check-in and that changes could not be made. Unfortunately, they did not provide a genuine reason for this policy, and I felt there was a lack of clear communication about the meal options prior to my arrival. I was never informed that I needed to opt for meals upon check-in, which was frustrating, especially since I was traveling with kids and coming from Mysore after a long journey. The resort is located in a remote area, and there were no dining options nearby for 3 to 4 kilometers. This situation really spoiled the mood of our trip, as we were left without lunch on the last day of our vacation. Ultimately, this experience overshadowed what could have been a relaxing stay, and I chose to vacate early the next day. I hope the management can improve their communication regarding meal options and policies in the future, as it would greatly enhance the guest experience.
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