Crowne Plaza Lansing

DISPLEASURE WITH ********** We have stayed at Crowne Point before and they have always been wonderful. This review is regarding **********. I needed to cancel my reservation the day of my scheduled visit. The reason being the weather was terrible with high winds, rain and lightning. I was not comfortable leaving home. I called the number provided on Google. This number was connected to a TOY MANUFACTURER! I called yet another number I found on Google and a lady answered but had to transfer me to another department due to the nature of my request. Once transferred, I was disconnected immediately. The following day I called same phone numbers found on Google...once again, the TOY MANUFACTURER! I contacted Crowne Pointe in Lansing to explain my cancelation and they said they understood but couldn't do anything re: my refund of $161.28 due to canceling the day of the reservation PLUS I paid **********; not Crowne Pointe. I feel I'm due the return due to the reason being the terrible weather (National Weather Advisory had issued warnings). ********** has terrible customer service! I'd rather make my own reservation than go through them. You can't talk to a real human being. They don't provide a valid phone number. The Virtual Operator is of no help as it eventually disenables any further conversation and will not transfer you to a real/live CSR. There is NO way to speak to someone. I will make sure to tell my vacationing friends to avoid ********** & I encourage you to do the same.

All was excellent and special thanks to the fine gentleman at the desk who found my phone near the pool and held it for me.

My husband and I have stayed here a couple of times after some fundraisers events. This last time was for a work event. Everything was going great until midday when the familt next to us arrived and we could hear everything they were say as if they werein our room. They did not stop un 3 am and they started back up at 6am.

Beautiful hotel with an exceptional staff. The room was wonderfully appointed and very comfortable. We also used the pool which was very nice and clean. 5 star stay!

Great say It was beautifully decorated for Christmas. The breakfast was delicious. Staff was so friendly and helpful

Check in area/ lobby was beautiful. Rooms were average. Beds and pillows were not comfortable at all and regardless of the number of guests in the room, you are only provided with 2 passes for breakfast. Disappointing for the cost of the room. Would not stay again.