Hazelbrook Guesthouse

Medium sized room was cold - had the one radiator at full blast. Greeted by a nice lady but with poor English language skills. She had to resort to using hands to demo how she wanted me to repark my car & had to resort to Google Translate to understand a question I asked about dinner apparently being included. Not great.

Reading reviews was worried, however, I had a good experience checked in early no problem lady was lovely & friendly with little English. Room was small but comfortable bed snug rads were on room warm. Slept well. Only complaint breakfast was continental overall a lovely stay 😋

Its a hostel not a B&B. I have had better breakfast in a hostel. The owner told me a child broke the remote for TV previous night but I see from Reviews a customer said their remote was broken too.the owner looked for the money when we checked in and the place was FREEZING

Very disappointed with our stay! The room was absolutely freezing & we reported to the house keeper/owner still nothing was done, TV remote was broken and no offer for it to be replaced! We were in the room from 8pm Saturday evening and we literally had to spend the evening in the beds and some of us had to keep hoodies and scarfs on due to the cold! Had to leave at 9.30am on the Sunday due to the cold & lack of breakfast! We have all now come down with the flu since we left and I personally contacted the owner for a refund but won’t give it! Honestly would have been better off booking into the Travelodge would have been a much nicer stay & I wouldn’t be out of work 3 weeks before Christmas due to been sick!

The manager is a con man, I paid in full online and he tried to tell me I owed him a further 45 euro in cash only , and by the way no breakfast was available, even though I had paid in advance for it, the room also was not what I had booked disgraceful service, this place used to be well run and homely, as a regular business traveller I am extremely disappointed and will be taking up this matter with the booking agent forthwith.

We booked 2 nights B and B at Hazelbrook. The day before we arrived we had a phone call asking for our time of arrival and saying our booking was for room only - no breakfast. When we arrived the owner (Graham) repeated that breakfast would not be provided. We showed our confirmation paperwork from *********** and the owner said there had clearly been a mistake on their part as no breakfasts had been provided for 2 years. He agreed to reduce our bill by €10 per person per night and suggested we get breakfast from a cafe just up the road. I have checked today and see that for new bookings there is still reference to breakfast being included. This is inaccurate and misleading. Owner (Graham) would only accept full payment in cash. The rooms could have been a lot cleaner. My possessions were left inside what I thought was a locked and secure room but when I returned from a day out I found my ground floor bedroom window had been left open. This may have been an attempt to dispel the unpleasant smells from the drains in the bathroom.