Turtle Bay Beach Club

I am often asked by friends back home why we spend so much time here, 10 years in total since 1995. Well here is one of the main reasons. We know most of the staff by name and treat them as friends, they do likewise. We laugh and joke together, share a drink in one of the pubs outside. It really is like living in a very large house will all your friends around. Of course there are things that go wrong occasionally but my friends are always there to support us. Nothing is too much trouble for these people. They will make your holiday a delight. Treat them with respect and friendship and you will be well rewarded.

As our 16 night stay comes to an end we would like to give a big thank you to all the staff at this fabulous hotel for making our stay so enjoyable. I have yet to meet a member of staff who isn't willing to give a smile or a 'jambo' to you as you pass and they go out of their way to look after the guests. If you want 5* luxury, this is not the hotel for you, but if you want quality food, excellent service and a beautiful setting then please do book to come here. Be minded that the rooms are functional if a little dated, the food can be repeatative if you are not adventurous. However you can order from the snack menu 12 through to 6, and eat in the pizza restaurant for variation. We cannot wait to come back.

A wonderful place to relax when visiting Malindi. This resort is right on the beach. Being a beach resort gives the guest a chance to swim in the Indian Ocean in water of a comfortable temperature. The location of this resort means that the guest can walk comfortably on the beach without being hassled. Guests are able to book snorkelling trips from the beach seller's. Diving trips are available to be booked on site. There are a number of other activities for the energetic guests. There are 2 pools here. The general pool is next to the dining room, with a quiet pool for those over 18 years a short walk away next to some of the residential blocks. The staff are very welcoming and will go out of their way to ensure the guests have a good stay. Different accommodation packages are available, right up all-inclusive covering all meals and drinks.

My partner and I stayed at turtle bay for 16 days this summer! I have been previously as a child and it was just as good as we remember it. We had an incredible time. I The staff make this hotel what it is! They are all so positive and thoughtful! We could not thank them enough! They were always checking we were okay and if we needed anything. Including bringing us iced water after a nap. The fun base staff are such good sports and engage so well in all the activities. My partner played waterpolo and volleyball everyday and had so much fun. The food is simple but all very tasty. I am gluten intolerant and the head chef came to talk to me and made sure I had anything I needed including gluten free pasta. My partner particularly loved the 4pm pancakes. The Italian and additional restaurant were definitely under used and always quiet. I would recommend giving it a go. The rooms are not the fanciest. But they were always clean, the mosquito nets were in perfect condition and the air con and fan worked perfectly. We mainly spent time on the beach as it was quiet and calm. There is an adult pool and a pool where lots of families and children are. Definitely something for everyone. The staff make so much effort to make everything special and are always happy to recommend events and restaurants. They put on a whole olympics event including a timetable and a special screening area. Big shout out to Ratibu, Carlos, Ali, Nicholas(the security guard), the pool staff and the whole fun base team! You made our holiday and we can’t wait to be back ☺️

We always look for hotels that our kids will have fun. TBBC have a great environment for kids... swimming pool, kids club, sand court etc. They also made our daughter's birthday cake and presented it with a wonderful "hakuna matata" serenade. The hotel is also near other interesting places for excursions. We did a trip to Malindi, Sabaki and Mambrui. Mida Creek is also nearby but we didn't manage to visit.

Good staff, warm, friendly, and consistently great. Good activities 4 family, music was great. The checkin and out was efficient. Please include the cold sanitized towels in the welcome. Its normally appreciated. Clean rooms (the pillows can be cleaner). food was below expectation (fish cakes daily, chicken made the same way). Please improve variety. I would visit again if I got an opportunity.

We came for the day pass as we were staying elsewhere. Our visit was really great. Everything was lovely and we had the best day. We enjoyed the food and drinks package which was very good value. But the best thing were the staff who were amazing. So kind and friendly - we hope to come back 💜

We stayed at Turtle Bay for 4 nights as part of our coastal birding holiday so did not choose the hotel ourselves. We had an oceanfront room which was well located but rather small and very outdated with corroded bathroom fittings and rather shabby decor. Our desk chair felt as if it would fall apart at any moment and there was a dearth of electrical outlets - we could find only one. There is AC and WiFi in the room although the WiFi is very slow. The staff were all very friendly and helpful save for one front desk employee. The food is buffet style - repetitive and of average quality - nothing special. When we asked for a to-go breakfast because we left early in the morning, we ended up with cold pizza and spring rolls leftover from the night before. As other reviewers have mentioned, there is loud music every night from 9-12 pm. We were a bit worried about potential sleep disruption but with the AC running it wasn't too bad. If we ever visit this area again we would look for quieter more upscale accommodation. This definitely is NOT it!

Extremely courteous staff. I felt valued as a client. The reception team, especially, went beyond the call of duty to make us comfortable after we arrived earlier than the check-in time. My experience gave me the impression that the establishment has really invested in training their staff on customer service as every touchpoint gave me a standard and pleasant experience from their staff