Citizenm Washington DC NoMa

Nice place and cleaness room.

Loved the hotel. The workers were super friendly and helpful. Fantastic place to stay and quite close to a lot of attractions in the city.

Cleanliness -excellent . Location - very dangerous place to stay . Last night 2Aug there was a street gun fight a street away from hotel . The gun shots lasted abt 5 mins could be heard clearly from my room . Also dun feel quite safe outside the hotel with lots of ***** people hanging around . Services - terrible , I lost my wallet and approached the front desk for help . At first he was quite helpful but did not really follow up in the end n was very rude to me pushing me away cos he need to clean the bar . I approached another ***** guy n he won’t help me cos he said hotel dun allow them to use phones to help residents. Later that night I reported back to the night manager on these two occasions . However there were two ***** ladies called Audrey and Nia who were extremely kind , polite n helpful to provide the hot water services . Amenities - absolutely horrify that the is no kettle in the room to boil water to make tea or coffee . Throughout my long travelling journeys of 40 yrs in many parts of the world even with the worst hotel standards esp china there is always a kettle in the room. Based on all the experiences I will never or recommend anyone to stay there esp for safety and no amenities provide in the room . I am also very disappointed with trip .com for giving such high rating . Should b more careful booking my next trip .com again.

It was very convenient to be able to do everything I needed on iPad. The area was safe, and there were supermarkets and restaurants nearby, so I would definitely consider staying here again if I visit.

I am never disappointed at citizenm The staff are friendly, the breakfast is wholesome and the rooms are spotless

Great little hotel in a good location