Reside Navy Yard, a Wyndham Residence

The place was very clean, it had a kitchen / fridge and all of that making it optimal for people staying for a few days of visit. Within 30 minutes walk, you reach the Capitol which I think is close. I had a rather negative experience with the room though. The key code provided was not working and I was told no problem, will be back with a new key. 30 minutes later, I can the front desk and end to have someone different who answers me and felt even annoyed telling me to be patient and it will take a few more minutes. 45 minutes later I call again. This time I am told the general manager is the only one who can generate a hew code and she drove home which is 40 minutes from the place. I had to wait again another 15-20 minutes before the guy comes with a new code (which again did not work) then eventually we got the right one. Shall I have been told in the first place that it would take more than an hour, I would have planned differently - false information made me miss a business dinner. Transparency please!

DO NOT RESIDE AT NAVY YARD WYNDHAM This was a terrible experience. Needed to use pullout bed. It was dirty. The support was broken and impossible t sleep on. Tried multiple times to reach customer service without any success.

We had a great time! Clean, quiet and welcoming. Lots of restaurants in the area, and not too far from downtown.

Not a good stay Do not stay here! When I checked in on Friday, our room was filthy(pics taken if needed). We asked to be moved to another room, but none available. I was told by the front desk that the manager would comp us because of this and was told that a manager would be in the next day to talk to us. No one ever came to talk to us. On Saturday, I seen on my bank account where I was double charged $532.22, which put my account in the negative. Not a great experience when you're out of town. When I told the front desk about this other issue, I was assured that a manager would get back to be, because this isn't the first time this has happened to someone. The front desk supposedly gave the manager my contact information on Saturday, again I never heard anything. So yesterday(4/21), I called the hotel. The front desk put me on a long 8 min hold to find the manager, then the phone was hung up. Me and my boyfriend called back, with no answer. So a voicemail was sent. This is very unprofessional and you don't mess with someone's money like that or put them in a dirty room, especially with children.The manager ended up calling me that evening and asked for the pictures and that she would call me right back. She never called back. I am very displeased by the service and the overall hotel experience at Reside Navy Yard in Washington DC. Unable to post the pics here. But they were sent to corporate.

First, the good: Reside is in a great location and the staff are very kind and helpful, especially Aaliyah at the front desk. Our two-bedroom suite was very large and reasonably clean. The kitchen was well-appointed. It was also great having laundry and a dishwasher in the unit. The not as good: I paid extra for early checkin, but the room wasn’t ready when I arrived. When I was able to check in an hour later, the door code didn’t work. Aaliyah had to let me in with a key. The door code issue was fixed later that afternoon. The next morning, I discovered the shower in my bathroom wasn’t working. Since there are two bathrooms in the suite, this wasn’t the end of the world, but still. I let Aaliyah know and she had someone fix it while I was at work. That evening, I discovered neither the living room floor lamp nor the TV were working. I also noticed the screws had popped out of the wall for one of the bedside lamps. And, despite there being little signs in both bedrooms instructing us to enjoy a white noise machine, only one bedroom had one. I let Aaliyah know. She said she would look into the issues except for the white noise machine, because that was an extra perk and the unit only comes with one. This was unfortunate, because the staff room was across the hall from our suite and staff like to have loud conversations in there, with the door open, at all hours. The second white noise machine would have been helpful. When I came home from work, the bedside lamp was r

Unfortunately, my stay at the Reside Navy Yard was filled with issues from the start. Upon arrival, the hotel refused to honor my prepaid ******* reservation, and I was forced to pay an additional considerable amount while ******* attempted to resolve the issue with management. In the end, I was only refunded the original reservation cost, leaving me out the rest with no resolution from the hotel. Throughout the stay, none of the door codes worked. If you left your room, someone at the front desk had to physically let you back in. Each time we asked when the system would be fixed, we got a different answer from the staff. One team member even accused me of using the wrong code, despite my showing her the email from the hotel with the code included. She insisted they don’t send codes by email, implying I was fabricating it. The in-room washer and dryer seemed like a great amenity, until we discovered that the dryer didn’t work. After doing a full load of laundry, we reported the issue only to be told, casually, that “a part has been ordered.” No signage or warning was provided, and we were left with wet clothes and no way to dry them. To be fair, one young man at the front desk truly did his best to help, but he was completely overwhelmed—juggling a constant line of frustrated guests alone. Overall, this stay was stressful, expensive, and poorly managed. I wouldn’t return or recommend this property until they’ve addressed these serious operational issues.