Henley Park Hotel

Terrible customer service and construction noise at 7:30am. I've stayed at this hotel 1-year ago and came back this year after Christmas due to the good location and low price. Big mistake. They put me in a room next to the elevator, but never informed me that they elevator was under construction. Why would they put anyone in a room by the elevator under construction??? Even worse, drilling and hammering started at 7:30am two days in a row. When I raised the issue with the front desk, they told me they would speak to the general manager who was in a meeting. They never got back to me. When I raised the issue the second time, they told me the construction was moving to another floor the next day. Unfortunately, the noise in my room was just as bad starting at 7:30am. When I talked to the desk manager (Oscar) he said he would discuss with the general manager and would get back to me. He never did. I then called him 3 more times and each time he had an excuse about why he couldn't get back to me and why he couldn't offer me any compensation other than 10% off my next stay and free breakfast. He also claimed that the front desk person offered to move me to another room, which was also blatantly false and untrue. I would have requested a room change had I not been assured the noise wasn't going to be there the next day. Overall, this hotel is old, the customer service is terrible, and it doesn't even have refrigerators in the room (but they have 4 for the whole hotel and will move one in the room if you request it 3 days in a row). Strongly advise everyone to stay elsewhere or prepare to be disappointed.

El hotel esta muy bien ubicado con una parada de metro a 10 minutos. Cerca de Chinatown con bares, restaurantes y tiendas. Es un edificio con encanto y el personal muy amable. Curioso que no haya gel para la ducha, solo pastilla de jabón.