Dock Inn Hostel Warnemünde

We had a positive experience with the hotel initially and were impressed with the facilities, as well as the two female staff at the reception. However, our experience was ruined when we returned to the hotel at midday of our check out day. We paid for late check out (1pm) at check in, but when we got to our room we saw that the room had been entered and the card did not work anymore. We thought that there must have been a mistake, which was fine, and returned to reception to tell them. However, there was a new male receptionist there who was extremely rude and had no manners. We told him about the situation and instead of investigating, he snapped at us and said it was because check in was at 11am. When we told him no, we paid for late check out, he stayed silent, asked for our keys, then said “ok it’s done”. No apology or kindness whatsoever. Then, in the hour afterwards, we had someone knock on our door telling us we overstayed, and also received a phone call telling us we needed to check out. Baffling When we actually went down to check out at the correct time, the rude employee then refused to speak to us! The other male employee who checked us out was nice to be fair. Therefore I cannot recommend this hotel to anyone knowing that such a rude and unprofessional employee is allowed to treat customers like that. Funnily enough I see other 1 star reviews about the blond male employee being rude, looks like it’s a pattern!