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Rich_McJagger
Elegant Room - Garden-View (Double bed)
Menginap di Agt 2023
Pasangan
18 ulasan
1.5/5
Diposting pada 1 Okt 2023
Their scooter service is terrible. Gave me a broken scooter and didn't want me to renew my room
Terjemahkan
Tanggapan dari Properti: Dear guest: Hello! Thank you for choosing to stay at Mountain and Sea Hotel. We are very sorry that we did not leave you satisfied during your stay. Since the opening of the hotel, adhering to the service concept of feeling noble, all staff are dedicated to creating a warm and comfortable rest place for guests with sincerity in the scenic scenery of southern China. The problem you raised will be investigated and rectified immediately. As for the broken electric car you rented this time, we hope you can communicate and negotiate with their business and solve the problem, because the leasing company has not signed any contract with our hotel. Of course, we again feel very sorry for not allowing you to have a perfect experience. Since it is the Golden Week in October, the hotel is basically full from September 30 to October 3, and the rooms have been booked up. If you want to renew your original room, it is not possible, because the room you checked in was sold out a few days ago. You can also select other existing room types to book. Once again, I'm sorry that you didn't have a pleasant stay. If we have the chance to meet again, if you have any questions, please inform us at the first time, we will solve it for you in time and quickly. Only by carefully analyzing and solving your suggestions and suggestions, and working harder and improving the service of the hotel, can we live up to our encounter. We firmly believe that through the continuous efforts and improvement of the hotel staff, we will eventually reach the standard in your heart, if there is an opportunity, we welcome you to come to the hotel experience, thank you!
Tattle Tats
Cliffside Grand Double Bed Room
Menginap di Jul 2023
Sendiri
15 ulasan
4.5/5
Sangat Baik
Diposting pada 6 Agt 2023
Location: Lovely location right by the ocean but a bit far from any fun spots. It takes about 15-20 minutes to get to the Wanning 日月 beach where there's a lot more fun activities.
Services: Great service. The front desk manager TT was lovely and could speak great English thus making communication go smoothly.
Amenities: Good but could be better. I think some of the rooms were not used for a long time. The first room I got smelled a bit musty. Also, don't expect new facilities this place looks like it's been around for a long time and it shows. Still, it's charming in all it's rustic glory.
I would say the only downside to my stay is that there was no shuttle to the train station. Which is kind of a letdown given that this is a high-end resort.
***If you're a person of colour, I recommend maybe try the two hotels not far from this place. Le Meridien and The Westin I think.
I didn't spot any other foreigner during my two days at this hotel until I went to 日月 for a walk and ran into a few of them。It turns out most foreigners stay at the Westin or Le Meridien thus maybe it won't feel too isolating opting for these two hotels rather than this one.
All in all, it's a nice hotel to stay if you're on a budget.👍🥂
Terjemahkan
6/15
Tanggapan dari Properti: 您好!非常感謝您選擇海南伴山伴海酒店,感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內,遠離街頭的嘈雜,希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海,與外海相連,每日也會潮起潮落,坐在餐廳也可以看到內海,周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐,希望在您入住期間,給您留下美好的時光!再次感謝您對我們服務的認可,誠摯的祝願您和您的家人身體健康、萬事如意!!!--海南伴山伴海酒店
Tamu
Kamar King dengan Pemandangan Teluk
Menginap di Jan 2023
Pasangan
10 ulasan
5.0/5
Fantastis
Diposting pada 3 Mar 2023
Very nice place, we would like to come here again
Terjemahkan
Tanggapan dari Properti: Thank you for your positive feedback! We are thrilled to hear that you had a great stay with us and that you would like to come back. We look forward to welcoming you again in the future.
JK Muller
Standard Room - Garden-View (2 beds)
Menginap di Feb 2023
Bisnis
20 ulasan
2.5/5
Diposting pada 14 Mar 2023
The place needs to fix the parking issues, the pool was not open…the place needs a facelift.
Terjemahkan
Tanggapan dari Properti: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!
Issy
Cliffside Grand Double Bed Room
Menginap di Jan 2023
Pasangan
9 ulasan
3.7/5
Diposting pada 4 Feb 2023
Location is very far away from shops, restaurants and beaches. This makes it quiet and peaceful, but you definitely need a car or be prepared to spend money on taxis. The need for a car rental means there was very very limited parking options with frequent traffic jams trying to get in and out of the hotel. When we arrived (at the designated check in time) our room was not ready. Getting to the room the floor was soaking wet and we had issues being able to find slippers and move around. The balcony floor I was very dirty and mould grew up the wall. The bathroom had a colony of ants. However, the view of the room was lovely, and the furniture clean. Breakfast was good, with some western options, but not many. Would probably not stay again.
Terjemahkan
Tanggapan dari Properti: Thank you for staying with us and reviewing our hotel. We sincerely thank you for taking time out of your busy schedule to share your recent experience with us, and we apologize that we were unable to resolve your unpleasant experience in time before you left the hotel. We also value your feedback to our hotel and are sorry that we did not meet your expectations. Please allow me to express my sincere apologies to you and we will further improve the quality of our services and strengthen our staff's service skills training, improve our efficiency and respond to our guests' needs in a timely manner to avoid affecting their stay. Thank you again for your visit!
Marty O’Brien
Kamar King dengan Pemandangan Teluk
Menginap di Jul 2022
Keluarga
64 ulasan
3.7/5
Diposting pada 13 Agt 2022
Location is quite remote but the rooms were nice and the infinity pool was great. The hotel food was also very good and the staff were helpful
Terjemahkan
Tanggapan dari Properti: Dear guest: Thank you very much for coming to our hotel, and thank you very much for your comments and sharing. We are committed to providing you with the most comfortable service and look forward to your next visit.
Tamu
Elegant Standard Double Room - Garden-View
Menginap di Nov 2022
Bepergian dengan teman
31 ulasan
2.2/5
Diposting pada 12 Jan 2023
I left my coat at this hotel, the following day I asked an from trip.com to ask the hotel about it, they denied ever seeing the coat.
Terjemahkan
Tanggapan dari Properti: We are sorry to say that we did not find any missing clothes after asking our colleagues in the baggage department.
Tanggapan dari Properti: 您好!非常感謝您選擇海南伴山伴海酒店,感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內,遠離街頭的嘈雜,希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海,與外海相連,每日也會潮起潮落,坐在餐廳也可以看到內海,周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐,希望在您入住期間,給您留下美好的時光!再次感謝您對我們服務的認可,誠摯的祝願您和您的家人身體健康、萬事如意!!!--海南伴山伴海酒店
Tanggapan dari Properti: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!
Tanggapan dari Properti: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!
Tanggapan dari Properti: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!
Tanggapan dari Properti: 您好!非常感謝您選擇海南伴山伴海酒店,感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內,遠離街頭的嘈雜,希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海,與外海相連,每日也會潮起潮落,坐在餐廳也可以看到內海,周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐,希望在您入住期間,給您留下美好的時光!再次感謝您對我們服務的認可,誠摯的祝願您和您的家人身體健康、萬事如意!!!--海南伴山伴海酒店
Tanggapan dari Properti: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!