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Ulasan terverifikasi
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(827)
Positive reviews(706)
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Classy environment(144)
Nice sea view(113)
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Has an infinity pool(83)
Parking difficult(56)
Friendly front desk staff(20)
Negative reviews(120)
Rich_McJagger
Elegant Room - Garden-View (Double Bed)
Menginap di Agt 2023
Couples
19 ulasan
1.5/5
Diposting pada 1 Okt 2023
Their scooter service is terrible. Gave me a broken scooter and didn't want me to renew my room
Tanggapan dari Properti: Dear guest: Hello! Thank you for choosing to stay at Mountain and Sea Hotel. We are very sorry that we did not leave you satisfied during your stay. Since the opening of the hotel, adhering to the service concept of feeling noble, all staff are dedicated to creating a warm and comfortable rest place for guests with sincerity in the scenic scenery of southern China. The problem you raised will be investigated and rectified immediately. As for the broken electric car you rented this time, we hope you can communicate and negotiate with their business and solve the problem, because the leasing company has not signed any contract with our hotel. Of course, we again feel very sorry for not allowing you to have a perfect experience. Since it is the Golden Week in October, the hotel is basically full from September 30 to October 3, and the rooms have been booked up. If you want to renew your original room, it is not possible, because the room you checked in was sold out a few days ago. You can also select other existing room types to book. Once again, I'm sorry that you didn't have a pleasant stay. If we have the chance to meet again, if you have any questions, please inform us at the first time, we will solve it for you in time and quickly. Only by carefully analyzing and solving your suggestions and suggestions, and working harder and improving the service of the hotel, can we live up to our encounter. We firmly believe that through the continuous efforts and improvement of the hotel staff, we will eventually reach the standard in your heart, if there is an opportunity, we welcome you to come to the hotel experience, thank you!
Tattle Tats
Cliffside Grand Double Bed Room
Menginap di Jul 2023
Solo travelers
15 ulasan
4.5/5
Great
Diposting pada 6 Agt 2023
Location: Lovely location right by the ocean but a bit far from any fun spots. It takes about 15-20 minutes to get to the Wanning 日月 beach where there's a lot more fun activities.
Services: Great service. The front desk manager TT was lovely and could speak great English thus making communication go smoothly.
Amenities: Good but could be better. I think some of the rooms were not used for a long time. The first room I got smelled a bit musty. Also, don't expect new facilities this place looks like it's been around for a long time and it shows. Still, it's charming in all it's rustic glory.
I would say the only downside to my stay is that there was no shuttle to the train station. Which is kind of a letdown given that this is a high-end resort.
***If you're a person of colour, I recommend maybe try the two hotels not far from this place. Le Meridien and The Westin I think.
I didn't spot any other foreigner during my two days at this hotel until I went to 日月 for a walk and ran into a few of them。It turns out most foreigners stay at the Westin or Le Meridien thus maybe it won't feel too isolating opting for these two hotels rather than this one.
All in all, it's a nice hotel to stay if you're on a budget.👍🥂
6/15
Tanggapan dari Properti: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel, thank you for your perfect score and recognition of our service. We strive to create a perfect experience for every guest. The hotel is located in the Shenzhou Peninsula Resort, away from the noise of the street, hoping to create a quiet and comfortable environment for you to rest. The inland sea downstairs of the hotel is Laoye Sea, which is connected to the outer sea. The tide rises and falls every day. You can also see the inland sea while sitting in the restaurant. The surrounding attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, and Jiajing Island, Phoenix Jiuli Bookstore, Golf Course, Riyue Bay, etc. The breakfast at the Sea Cliff Restaurant has a nutritious breakfast carefully prepared by the chef. I hope to leave you with a good time during your stay! Thank you again for your recognition of our service, and sincerely wish you and your family good health and all the best! ! ! --Hainan Mountain and Sea Hotel
Guest User
Bay View King Room
Menginap di Jan 2023
Couples
10 ulasan
5.0/5
Outstanding
Diposting pada 3 Mar 2023
Very nice place, we would like to come here again
Tanggapan dari Properti: Thank you for your positive feedback! We are thrilled to hear that you had a great stay with us and that you would like to come back. We look forward to welcoming you again in the future.
JK Muller
Standard Room - Garden-View (2 Beds)
Menginap di Feb 2023
Business travelers
20 ulasan
2.5/5
Diposting pada 14 Mar 2023
The place needs to fix the parking issues, the pool was not open…the place needs a facelift.
Tanggapan dari Properti: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!
Issy
Cliffside Grand Double Bed Room
Menginap di Jan 2023
Couples
9 ulasan
3.7/5
Diposting pada 4 Feb 2023
Location is very far away from shops, restaurants and beaches. This makes it quiet and peaceful, but you definitely need a car or be prepared to spend money on taxis. The need for a car rental means there was very very limited parking options with frequent traffic jams trying to get in and out of the hotel. When we arrived (at the designated check in time) our room was not ready. Getting to the room the floor was soaking wet and we had issues being able to find slippers and move around. The balcony floor I was very dirty and mould grew up the wall. The bathroom had a colony of ants. However, the view of the room was lovely, and the furniture clean. Breakfast was good, with some western options, but not many. Would probably not stay again.
Tanggapan dari Properti: Thank you for staying with us and reviewing our hotel. We sincerely thank you for taking time out of your busy schedule to share your recent experience with us, and we apologize that we were unable to resolve your unpleasant experience in time before you left the hotel. We also value your feedback to our hotel and are sorry that we did not meet your expectations. Please allow me to express my sincere apologies to you and we will further improve the quality of our services and strengthen our staff's service skills training, improve our efficiency and respond to our guests' needs in a timely manner to avoid affecting their stay. Thank you again for your visit!
Marty O’Brien
Bay View King Room
Menginap di Jul 2022
Family
71 ulasan
3.7/5
Diposting pada 13 Agt 2022
Location is quite remote but the rooms were nice and the infinity pool was great. The hotel food was also very good and the staff were helpful
Tanggapan dari Properti: Dear guest: Thank you very much for coming to our hotel, and thank you very much for your comments and sharing. We are committed to providing you with the most comfortable service and look forward to your next visit.
Guest User
Elegant Standard Double Room - Garden-View
Menginap di Nov 2022
Travel with friends
31 ulasan
2.2/5
Diposting pada 12 Jan 2023
I left my coat at this hotel, the following day I asked an from trip.com to ask the hotel about it, they denied ever seeing the coat.
Tanggapan dari Properti: We are sorry to say that we did not find any missing clothes after asking our colleagues in the baggage department.
Guest User
Bay View King Room
Menginap di Des 2024
Solo travelers
4 ulasan
1.0/5
Diposting pada 8 Jan 2025
The room is nearly 500 a night and the space is very small! The suitcases could not be opened. I asked a friend to come to the room to eat, but there was only one chair and my friend had to stand, which was very uncomfortable. It's said to be a sea view room, but in fact you can't see anything as the view is completely blocked by coconut trees. The swimming pool was dry, without any water. Big cheat!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests, hello! Thank you for staying at and commenting on Hainan Banshan Banhai Hotel. We sincerely thank you for taking the time out of your busy schedule to share your recent stay experience with us. We are extremely sorry that we were unable to satisfactorily resolve the problem for you in time before you left the hotel due to your unpleasant experience. We also attach great importance to your feedback to our hotel. We are sorry that we did not meet your expectations. Please allow me to express my sincere apologies. We will further enhance the service skills training of our employees, improve work efficiency, respond to guests' needs in a timely manner, and improve hotel facilities to avoid affecting guests' stay experience. We sincerely hope that you can visit Hainan Banshan Banhai Hotel again! If you have more needs, please feel free to contact us
Guest User
Cliffside Grand Double Bed Room
Menginap di Sep 2024
Family
4 ulasan
0.8/5
Diposting pada 5 Okt 2024
It's really a random price for 10.1. A hotel that costs 200 at most has a really crappy environment. I don't know why such a hotel costs more than 1000. I stayed there out of curiosity, but it turned out to be a rip-off. When I gave my baby a bath at night, I wrapped him in a towel, but there was blood on the bed. It was really disgusting. Later they said it might be because they didn't pay attention. Let us understand that there was one more person, so I deserved it? It's really rubbish. The balcony is so dirty. The room is small. It's really a rubbish hotel.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We are very sorry that you were not satisfied with your stay. Since its opening, the hotel has been adhering to the service concept of "feeling distinguished". All employees have worked hard to create a warm and comfortable resting place for guests in the beautiful scenery of the south. We will immediately investigate and rectify the issues you raised. If we meet again, please let us know if you have any questions and we will solve them for you promptly and quickly. Once again, we are very sorry for not giving you a perfect experience. We can only live up to our encounter by carefully analyzing and addressing your opinions and suggestions and working harder, making improvements. We firmly believe that through the continuous efforts and improvement of all hotel staff, we will eventually reach the standards in your mind. If you have the opportunity, we welcome you to come to the hotel again to experience it. Thank you!
Guest User
Bay View Twin Room
Menginap di Jul 2024
Family
1 ulasan
0.5/5
Diposting pada 15 Agt 2024
The price-performance ratio is extremely low, which is a surprise. I understand that summer is a small peak. The room experience of 560 for one night is also too bad. It is said to be a bay view room, and the view is as shown in Figure 6. Don't be too upset when you see these big scars when you lift the quilt. You should be careful when choosing this hotel for a family trip. There is a pungent musty smell. The mold on the sink has grown into the stone. I overcame my psychological barrier and finished washing my clothes and went out. Wait, a gecko lying on the wall scared me a lot. There are yellow spots of mildew everywhere in the corners of the house, and there are traces of scrawled repairs due to damage to the walls. The child went to the beach to play in the sand and came back to take a shower. He took off his clothes and couldn't get hot water for a long time. I don't know whether it was because the solar energy was insufficient, the hot water supply was not available, or for other reasons. He was struggling to finish the job with hot water that was the same as cold water. He also encountered The power outage tripped for no reason, and the hot and humid air condensed on the skin and clothes, making people feel irritable in a second. It was necessary to pack up and leave after just one night. It was important to save one's life.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: Dear guest: Hello! Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We are very sorry that your stay was not satisfactory. Since its opening, the hotel has been adhering to the service concept of feeling distinguished. All employees have worked hard and sincerely to create a warm and comfortable resting place for distinguished guests in the beautiful scenery of southern China. We will investigate and rectify the issues you raised immediately. If we are destined to meet again, please let us know if you have any questions as soon as possible and we will solve them for you promptly and quickly. Once again, we feel very sorry that we could not give you a perfect experience. Only by carefully analyzing and solving your opinions and suggestions, and working harder, improving, and improving can we live up to the feeling of our encounter. We firmly believe that through the continuous efforts and improvements of all hotel staff, we will eventually reach your standards. If you have the opportunity, we welcome you to come back to the hotel to experience it. Thank you!
Anonymous User
Bay View King Room
Menginap di Mei 2024
Couples
3 ulasan
0.5/5
Diposting pada 5 Jul 2024
After reading a lot of guides and doing homework, I didn’t expect to encounter this hotel on the last day of the trip (I have never seen such a rubbish hotel in my life)
Not to mention his lackluster service attitude, the greeting guy at the door asked if you wanted to rent a car or if you wanted to go surfing. We politely declined and he left directly? Not to mention, maybe their hotel service standards are like this (all the hotels I stayed in in Sanya and Wanning a few days ago would help with carrying boxes, opening doors, etc. Don’t try to do this). I’m not incompetent. I can move my feet myself.
The next step was to point us to a path and walk past a broken and old wooden staircase, so we could carry the suitcases and walk down by ourselves. The door to the room was very dirty and there were geckos (I won’t say anything about it, after all, it is semi-open and along the coast). It’s normal for cities to have bugs)
I booked a bay view room for 500 on Ctrip (I don’t ask for the price to be comparable to Le Meridien Sheraton, which is not very cheap for ordinary people like us). I don’t ask for how good the room is at least. Be clean and tidy! There were traces of mold all over the walls and they just re-covered them with something, and a huge musty smell hit them!
What broke my last line of defense was that all the wooden boards on his balcony were moldy! There are also residual stains on the table in the room
To sum up, it is small, broken, old and smelly! ! ! ! !
My family is really safe from lightning! Don't even go there! ! !
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest: Hello! Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We are very sorry that your stay was not satisfactory. Since its opening, the hotel has been adhering to the service concept of feeling distinguished. All employees have worked hard and sincerely to create a warm and comfortable resting place for distinguished guests in the beautiful scenery of southern China. We will investigate and rectify the issues you raised immediately. If we are destined to meet again, please let us know if you have any questions as soon as possible and we will solve them for you promptly and quickly. Once again, we feel very sorry that we could not give you a perfect experience. Only by carefully analyzing and solving your opinions and suggestions, and working harder, improving, and improving can we live up to the feeling of our encounter. We firmly believe that through the continuous efforts and improvements of all hotel staff, we will eventually reach your standards. If you have the opportunity, we welcome you to come back to the hotel to experience it. Thank you!
Guest User
Standard Room - Garden-View (2 Beds)
Menginap di Apr 2024
Travel with friends
1 ulasan
5.0/5
Outstanding
Diposting pada 4 Jun 2024
I went to Hainan with my friends and booked a hotel. My friend stayed in the Haiya Big Bed. You can see the sea and lighthouse from the balcony. It was so beautiful that I couldn’t help myself and took a photo on the balcony. It was so beautiful that it surpassed the photo. Sure enough, you get what you pay for😭The garden view cannot see the sea. There are cruise ships out to sea right in front of the hotel. You must go out to sea, it’s super cool. There are really many swimming pools in the hotel. There is an infinity swimming pool, which is very photogenic. You can take photos of the lighthouse. It is beautiful to take pictures of. You must go to take photos and check in during the day. The lighthouse is dark at night and cannot be seen. We had breakfast at the hotel the next morning. There were really many types of breakfast. There are also Western and Chinese food. Salad cakes are available. I like the freshly cooked noodles very much, it suits my taste very much. Later, we went to the lighthouse to check in. After all, it was the filming location of her missing photo. Taking photos is also very impressive. The hotel is not far from the lighthouse, and it takes more than ten minutes to get there by taxi. It's very comfortable to rent a car and enjoy the scenery slowly. On the way, we stopped by the Shenzhou Peninsula. I love hh photos so much. The wind is really strong over there, so be sure to fix your hair to take photos📷 I also saw my hotel opposite the lighthouse, it was so beautiful. Next time you come, you must stay in a room with a view of the sea😭 The view is really beautiful! The hotel service is really good. My room is not far from the lobby. The waiter also drove me to help me with my luggage. There are also staff changing hotel supplies every day. It’s really thoughtful💗 I even brought some specialties when I went back, they were really delicious😋 I’ll come back next time💃
Teks AsliTerjemahkan dengan Google
6/14
Tanggapan dari Properti: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel, thank you for your full praise and recognition of our services. We strive to create a perfect stay experience for every guest. The hotel is located in the Shenzhou Peninsula Resort, far away from the noise of the streets. We hope to create a quiet and comfortable rest environment for you. The inland sea downstairs of the hotel is Laoye Sea, which is connected to the outer sea and has ebb and flow every day. You can also see the inland sea while sitting in the restaurant. The surrounding attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, and Jiajing. Island, Phoenix Jiuli Bookstore, golf course, Riyue Bay, etc. The breakfast at Haiya Restaurant has a nutritious breakfast carefully prepared for you by the chef. I hope you will have a good time during your stay! Thank you again for your recognition of our services. We sincerely wish you and your family good health and all the best! ! ! --Hainan Banshan Banhai Hotel
Laura劳拉
Standard Room - Garden-View (2 Beds)
Menginap di Sep 2024
Business travelers
4 ulasan
4.7/5
Amazing
Diposting pada 2 Okt 2024
the restaurants are far away.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel, and thank you very much for your praise and sharing. Since its operation, the hotel has always adhered to the service tenet of "experience sincerity and feel warmth", striving to create a perfect stay experience for every guest. We hope to add some comfort and comfort to your journey. If you like our place, you are welcome to come often! All the hotel staff look forward to your next visit, and finally wish you and your family good health and all the best! ! !
Jinwandayaoguai🐯
Standard Room - Garden-View (2 Beds)
Menginap di Apr 2024
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 29 Mei 2024
This time I was traveling with my boyfriend, and I booked this hotel mainly because I wanted to check out the infinity pool. Pictures 4 and 5 are beautiful photos for checking in😊😊You can even take a photo of an internet celebrity lighthouse, which is absolutely amazing. Not only was the infinity pool amazing to me, the hotel's garden landscape was also beautiful, quiet and comfortable, and the rooms were clean and comfortable. I also have to say that the breakfast in the hotel is so delicious. In other hotels where I stayed before, the breakfast seemed to be perfunctory, but this hotel is different. It has both Chinese and Western food, with many categories, and more Surprisingly, there are also Hainan-specific Hou'an noodles and Banlan cakes. Unexpectedly, staying in a hotel can also check in local specialty snacks 👍👍👍. There are also many internet celebrity check-in points around the hotel, such as internet celebrity lighthouse, beach, and China. The peninsula, as well as internet celebrity cars and ranches. Picture 9 shows the scene of me chasing geese on the ranch. It was so happy. Of course, my favorite thing is to go out to sea, play motorboats, banana boats and snorkeling... ...
Teks AsliTerjemahkan dengan Google
6/10
Tanggapan dari Properti: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel, thank you for your full praise and recognition of our services. We strive to create a perfect stay experience for every guest. The hotel is located in the Shenzhou Peninsula Resort, far away from the noise of the streets. We hope to create a quiet and comfortable rest environment for you. The inland sea downstairs of the hotel is Laoye Sea, which is connected to the outer sea and has ebb and flow every day. You can also see the inland sea while sitting in the restaurant. The surrounding attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, and Jiajing. Island, Phoenix Jiuli Bookstore, golf course, Riyue Bay, etc. The breakfast at Haiya Restaurant has a nutritious breakfast carefully prepared for you by the chef. I hope you will have a good time during your stay! Thank you again for your recognition of our services. We sincerely wish you and your family good health and all the best! ! ! --Hainan Banshan Banhai Hotel
Guest User
Elegant Room - Garden-View (Double Bed)
Menginap di Mar 2024
Couples
15 ulasan
4.5/5
Great
Diposting pada 3 Mei 2024
The location is good, you can take photos of the lighthouse remotely, and the transportation is suitable for self-driving. It is very close to Shimei Bay and Shenzhou Peninsula. You can drive to Dong'ao Town for dinner, but there is nothing to eat around
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel. Thank you for your full praise and recognition of our service. We strive to create a perfect stay experience for every guest. The hotel is located in the Shenzhou Peninsula Resort, away from the noise of the streets, hoping to create a quiet and comfortable rest environment for you. The inland sea downstairs of the hotel is Laoye Sea, which is connected to the outer sea. The tides rise and fall every day. You can also see the inland sea when sitting in the restaurant. The surrounding attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzi Island, Shimei Bay, Jiajing Island, Fenghuang Jiuli Bookstore, Golf Course, Riyue Bay, etc. The breakfast at Haiya Restaurant has a nutritious breakfast carefully prepared by the chef for you. I hope to leave you with a good time during your stay! Thank you again for your recognition of our service, and sincerely wish you and your family good health and all the best! ! ! --Hainan Banshan Banhai Hotel