Nomadic J
2 Oktober 2023
Bad experience today, checked into room 117 to be presented with a urine smelling room with a broken air conditioning unit that dripped water over the carpet, broken window latches, bubble gum on the window, raised concerns with the front desk, they were kind of helpful but not really apologetic, possibly a language barrier or overworked staff? I was provided a complete downgraded noisy room as a solution due to being “fully booked” room still being sold up until 10pm on multiple sites?
Holiday Inn, honestly, your housekeeping should and would report back to you about faulty aircon and urine smelling rooms? This experience could have been completely different. You’re a big brand out there, the following experience simply shouldn’t have happened. I won’t book again. Trip.com allocated rooms faulty and poor quality.
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