Spark by Hilton Virginia Beach Oceanfront

Service was excellent, there was some confusion on check in date but this was resolved very quickly. So trip.com did and excellent job, and provided great customer service. The Spark by Hilton Virginia Beach Oceanfront, was in an excellent location, my room provided a great view of the ocean, and very convenient, and within walking distance to restaurants and shops.

They should have issued me a hardhat, safety glasses, steel toed boots, and a hazmat suit the minute I entered this place! Once I got to my room, it was OK. Came up to my room at one point and my door was left open, and the whole floor was flooded. And no one was around. So I used the towels to mop up what water I could off the floor and went down to the front desk and made them aware. They said oh yeah we have somebody working on it. But no one was around and my door had been left open with all my stuff. I asked for some fresh towels and they told me they would get me one in the morning, which I never saw. That evening I asked again and it was a big runaround and finally I got one extra towel. There’s also a cooler of bottle of water in the foyer and I asked if they were complementary and they said no and tried to charge me three dollars for one so I had to put it back. I manage somehow to stay four nights. On Sunday night there was so much beating and banging and grinding and jackhammer all through the night up until morning. I thought the whole building was gonna come down !

The location and the staff were good but they are under construction and they have razor blades and stuff laying everywhere and they are grinding and everything else at 730 or 8 in the morning makes it harder to get any rest