Vilamoura Garden Hotel

Check was fast, friendly and efficient. Room was very good. Large bed, safe balcony, very clean, tea and coffee making facilities in the room.Rituals toiletries in the bathroom. Breakfast was a hot and cold buffet with good choices in all areas. Pool looked clean but didn't use it. Dinner menu had a good selection of dishes but again did not use.

Personnel d'accueil très aimable parlant l'anglais couramment qui rend le client à l'aise. Nécessité d'une voiture pour être dans cet hôtel. La chambre est agréable par contre la plomberie de la salle de bain est à revoir (l'eau chaude se fait attendre) et la baignoire et l'évier sont à moderniser malgré la qualité du ménage. Le restaurant est excellent avec des serveurs professionnels.

Equipa jovem e profissional! Super acolhedor e excelente localização

We had a brilliant time at Vilamoura Garden Hotel. Location is good, free car park and only 10 minutes to the Marina area. Free shuttle available from Hilton (3 minute walk). Check in was quick , garden view suite was very nice with separate lounge and a great sofa bed for our children, pool is very nice, breakfast was good and the best of all was the staff. Special mention to Clovis that went over and beyond with our son and gave amazing customer service with genuine care. Thank you!

UPDATE to below review as the reply from hotel is lies! (Picture attached) We were not offered an alternative room, we were told they were fully booked & advised that even if they weren’t we would still hear the noise. Our disturbances due to this large group went on until our 5th day when they checked out, during this period we approached reception numerous times for help & on one occasion asked to speak to a manager to be told there was no manager in for 2 days, when I asked who they go to for issues she just said ‘sorry’. The issue was never resolved. At 4pm on our last day, after we had left a review & put a formal complaint in, we were called by Carlos who said he was manager of The Hilton (sister hotel) he apologised for the issues & agreed it was handled badly by hotel management, he also offered us a complimentary dinner & use of the spa at The Hilton, we declined this as felt it was too late being the day before we departed & already having had 5 days ruined, we had also already put a claim in for the disturbed 5 days. He also informed there is always a manger about so reception should have called across from The Hilton, we have raised a claim through CIMAAL for our 5 disturbed/ruined days but if Carlos or another manager had of handled the situation this way in the beginning we would not have had to raise an official complaint/claim or left such a negative review. Our last 2 days were ok, no disturbances & we were able to relax. We would not stay here again though even if it wasn’t for the problem we had, it’s lacking in other qualities you get at a 4 star elsewhere but mostly due to the bad handling of a situation that could have been resolved. Have to mention the staff in the restaurant during breakfast are lovely, really good staff who go above for you. Original Review - If you're thinking of booking this based on the description & good reviews, I would reconsider, we booked for the same reason but we are here right now, 4 days into our 1 week holiday & we are exhausted & really quite upset. On arrival we wanted to relax on the poolside balcony we paid extra for, we have two rooms, both on the ground floor & outside of our balcony was a large group of young men, loud, rude, swearing, we couldn't relax so went inside, could still here them, there's no sound proofing in the rooms. That same group have dominated the hotel, everywhere you go, you hear them that night they woke us in the night arriving back in the early hours, shouting & singing. We went to reception the next day, the girl we spoke to sympathised with us, said she's knows who we're talking about & others have mentioned it too. She said the manger will be in later & she deals with these things. Later we went to find the manager, she said she couldn't really move us as they're booked up & if she did we would still hear the noise!! She said she's spoken to them as they just came in with their music blaring & she's hopeful the issue is resolved. Well it wasn't, we were w

If you’re thinking of booking this based on the description & good reviews, I would reconsider, we booked for the same reason but we are here right now, 4 days into our 1 week holiday & we are exhausted & really quite upset. On arrival we wanted to relax in the poolside balcony we paid extra for, we have two rooms, both in ground floor & outside of our balcony was a large group of young men, loud, rude, swearing, we couldn’t relax so went inside, could still here them, there’s no sound proofing in the rooms. That same group have dominated the hotel, everywhere you go, you hear them that night they woke us in the night arriving back in the early hours, shouting & singing. We went to reception the next day, the girl we spoke to sympathised with us, said she’s knows who we’re talking about & others have mentioned it too. She said the manger will be in later & she deals with these things. Later we went to find the manager, she said she couldn’t really move is as they’re booked up & if she did we would still hear the noise!! She said she’s spoken to them a they just came in with their music blaring & she’s hopeful the issue is resolved. Well it wasn’t, we were woken in the night again, twice, then last night on our 3rd night they arrived in at 4.30am shouting & singing, we called reception who said they’ll tell them, crazy thing is, they would have walked past reception so why weren’t they told? Anyway we heard him ask them to be quiet but they carried right on, then proceeded to party in their room & corridor. I am guessing the hotel won’t do anything as it’s likely they booked into one of their golf packages. I am surprised a hotel described as boutique is allowing large group bookings & then allowing this behaviour to continue. I am writing the review now as we saved hard & look forward to a holiday & ours has been ruined so if I can prevent others being in this situation I will, we still have 4 nights left & we are dreading it. You can hear everything so it’s impossible to sleep through, our children have been disturbed too. I won’t even comment on the rest of the hotel but I will keep coming back to update this review. If the hotel would have handled the situation properly I would not have needed to mention this but we have complained, dine why we are supposed to do & to be told we will still hear the noise says it all, they’re not willing to dal with the 20+ occupants ruining everyone else’s stay. There are other good parties here who are perfectly respectful & trying to enjoy their holiday, but these “lads” clearly can’t handle their drink. They belong in Albufeira on the strip which is where we would have booked a hotel if we watched this kind of behaviour. Thanks for nothing, a year of saving & looking forward to a well deserved rested holiday in a “boutique, charming hotel” ruined.