Andaz Vienna am Belvedere, by Hyatt

Kamarnya didekorasi dengan baik dan jendela dari lantai ke langit-langit sangat terang. Seluruh hotel masih sangat baru, dan air mineral di lobi gratis. Stasiun Pusat Austria berjarak enam menit berjalan kaki. Pertama kali saya check in di lantai tiga dan menghadap stasiun kereta. Saya jet-lag dan merasa suara kereta di tengah malam berisik dan lampu yang masuk ke stasiun akan menyinari kamar. Persyaratan untuk check-in kedua sedikit lebih tinggi dan tidak mendapatkan kamar yang menghadap stasiun kereta. Meja depan sudah lama mengatakan bahwa pemandangannya akan lebih baik dari sebelumnya. Ujung-ujungnya lantai lima masih menghadap stasiun kereta. (Teman saya memberi saya lantai 11 tanpa melihat stasiun kereta). Kamar mandi tempat saya mandi tersumbat dan air mengalir ke kamar dan membanjiri kamar. Turun dan bicara ke meja depan dan minta ganti kamar. Resepsionis segera mengirimkan seseorang untuk menyelesaikan masalah, tetapi tidak disebutkan tentang ruang ganti. Karena sandalnya kebanjiran air dan hanya ada dua botol air soda dan tidak ada air mineral di lemari es, saya menelepon dan meminta dua pasang sandal dan dua botol air mineral, tetapi malam berikutnya tidak diantar. Pukul 08.30 pagi, pramusaji mengatakan sesuatu tentang layanan kamar dan langsung masuk dengan menggesek kartunya dan ternyata laki-laki. Ada dua gadis di kamar kami dan mereka tidak akan check out pada hari yang sama. Saya tidak tahu apakah itu perbedaan budaya, saya juga menemukannya di hotel lain. Tapi menurut saya ini adalah kesalahan serius.

The location is not very near to the train station if you carry big luggage to walk around. It’s not inside the city as well but you can get to the city within 20 mins, so it’s acceptable. Room was spacious, bright and clean. The breakfast buffet selection is rather limited. However, they have the ala carte eggs menu free to order which saves the breakfast quality. Next, the negative points. The receptionist guy (in specs & suits) was not helpful (unfortunately, we didn’t get his name because the staff here do not wear name tags). We stayed for 3 nights and we asked the guy to help us book the rooftop bar and he failed to do so for every single night. First night he said it was fully booked and said it would be available the next day. Next day, he said the bar was fully booked again. Third day, he wasn’t around and we asked a friendly female receptionist to help check the availability and she successfully made the booking for us. We went up on our last night and the bar was pretty much empty. It was a disappointing service and experience from the reception guy considering the high level of customer service claimed by Andaz.

It is just 10 mins slow walk from Vienna train station. Check in fast and smooth. My family room with 2 twins and 1 king beds in connecting room setting is super convenient for us. A modern and new decorated hotel. Rooms are gorgeous and roomy. Breakfast on ground floor with good choices and a la carte order menu which is complementary e.g. egg Benedict. Love the high class toiletries with Saint Charles Brand. I bought the body lotion and conditioner from the hotel with are specially formulated for the hotel. High recommend Andaz Vienna, the sky bar is very good view of the city.