Ulasan Pentahotel Vienna

Nice experience

Divino todo volveríamos a reservar

維也納出差一直住這裏，很方便。

環境一般般， 衞生：還不錯

Enjoyed our stay and the neighborhood is quiet and safe. Close to the train. Two stops to downtown.

Unfortunately, our experience at this hotel fell very short due to the poor quality of the rooms and the poor customer service we received afterwards. We experienced several problems with our rooms (being given a different room than we had booked, a room directly next to the noisy lift shaft, and then a room with no hot water), resulting in having to switch 3 times. The size and quality of the rooms varied drastically, despite apparently all being the same rate, so what you actually get is a lucky dip. When we checked out, the receptionist (who, to her credit, did appear to try her best with the situation) confirmed that the hotel would compensate us due to the issues we experienced. However, a month later, we have not received any compensation, and the management has told us that we made no complaints at the time? Apparently we just switched rooms for fun. Abysmal customer service and I unfortunately cannot recommend this hotel to anyone.

Pentahotel is a great option for a place to stay in Vienna. The atmosphere is very comfortable and modern and the location is in a very nice quiet neighborhood in the city. Easy access to bus and convienent shops as well as places to eat. The staff are extremely helpful and quick to respond to any needs or questions. When I requested the use of an iron and ironing board for my room, it was delivered very promptly. I also loved the bath products, body wash and shampoo smelled fantastic! This was my fourth time staying there and I would definitely go back again.

The hotel is a little “retro” and about half an hours walk from Vienna central, which didn’t bother us as we enjoy walking. However, Vienna has a very efficient underground metro system and the nearest station is only 3 mins from the hotel. We stayed on a B&B basis, and I defy any one to say there wasn’t anything they could eat from the buffet, there was a varied choice & plenty of it to start your day. The only drawback for me was that I’m a little over cautious and there wasn’t a safe in your room, but we padlocked our suitcases & there wasn’t any issue. Staff were very welcoming, helpful & approachable & sent me an email before we arrived providing details how to get to the hotel from the airport. As stated, the metro system is extremely efficient and affordable, with day tickets allowing unlimited travel on the whole transport system within Vienna for approx €8 for 24 hrs, €13 for 48hrs & $18 for 72hrs, all of which u can get from the ticket machine at the airport or any metro station. All in all, Vienna is a beautiful city & I would have no hesitation in recommending the Pentahotel to visitors.

It was a perfect location very nice hotel great breakfast The only setback was the underground parking was very difficult to park we scratched our car

Beautiful hotel, kind staff, location close to public transport to very easy to get into the city. Solid restaurants and grocery too!

Pleasant stay easy to get to public transport which is a bonus , breakfast was nice , only negative was the room size was on the small side and it had 2 singles which we had to push together

Staff are amazing and friendly. Breakfast is fantastic Easy routes into the main areas Easy check in and kept our cases on the day of leaving until our flights Definitely stay again

The wardrop isnt close, its open to dust. No eny extra equipment such as kettle, iron, shaving , teeth-brush, refrigerator, water or some drinks.

The entire stay was wonderful. Breakfast was very good and plentiful. Staff was very kind and accommodating. If anything I can recommend is for the hotel to getting rid of all the pillows. I had 4 pillows that turned into flat as a pancake which made it uncomfortable to sleep and my last night i just decided to use my airplane neck pillow. Would have been nice to have a refrigerator in the room to store my left over food and chill my drinks. Everything else was just fine.