Boutiquehotel Stadthalle

Wonderful hotel with comfortable rooms. Big focus on sustainability and 'thinking green'. Really great breakfast buffet with locally produces food. Very nice and helpful staff. We will certainly stay there again for our next Vienba trip.

The hotel location is great and close to the metro/tram which is convenient. The room is cozy and has a nice view outside. Bed is comfortable. Breakfast was not bed. However, from my first day, I realized there were spiderwebs dangling from the ceiling light. I don't know how it got there but I told the desk about it a day later since I thought it was probably nothing serious until a spider dangled from the ceiling. Reception were not able to get cleaners to inspect due to the timing of my complaint during the evening and mentioned they will bring in a cleaner to check the morning after. Still, this shouldn't happen at a hotel rated 4+ stars on trip advisor and ***********. Another issue was the location of my room which was on the first floor situated close to the stairs and elevator where I could hear people leaving and coming in. Additionally, I had loud neighbors (not sure why the hotel would place couples next to solo rooms). I complained about both problems, and Ridwan from reception helped me as much as he could but could only offer a downgrade to a different room due to the full capacity. However, I don't blame reception for this, they tried to do their best. My experience was a nightmare and something i wouldn't wish on anyone else staying at the hotel.

Excellent customer experience. Lovely, fascinating hotel with friendly, helpful staff. Located close to transport hub. I enjoyed the unusual decor and the outdoor garden space to relax in. Breakfast was excellent. I will return for sure.