Ibis Vichy

To start with this is an IBIS hotel not made clear at all at any point. This isn't known until you cant find the hotel. We went into ask where it was and found out at that point. Our room was very small with no tea or coffee facilities. There was a communal kitchen but no kettle only microwaves to heat water. It wasn't clean either. The whole level smelt of urine and cigarettes and reminded me of poor student/hostel accommodation. The carpets were extremely stained. The rooms had tiled floors, understandable for pet friendly rooms. We were in bed for an hour or so, my husband turned over and the bed collapsed. Now being 11pm, I went to reception. No apology only feeling like an inconvenience being told I had 'bad timing'. I had to battle to get another room. We had no help to move rooms and no offer of apology, compensation or to see if we were ok after the incident. We were moved to a 'Superior Room' what a joke. Black mould covering ceiling in shower room. No facilities at all on this floor. Windows fixed shut with screws. No meaning of escape in fire. The breakfast was continental and costs 12€ which was expensive considering it was basic. We didn't use this facility due to cost. All in all a very bad experience that had put us off staying with IBIS again so much so we have already cancelled other bookings with them.

We spent one night here while passing through the region. Booked very last minute without reading any reviews...it was exactly what we had expected. It's a very simple hotel but well-located. Room is again, simple and a bit dated. Cleanliness could be improved especially the shower. Signs of wear and tear but everything worked. To our surprise the breakfast was pretty good - the pastries were fresh and high quality, not soggy industrialized stuff one often finds in budget hotels. Staff were friendly. Walking distance to the river, city centre and opera house. Nothing to complain about given the price, which we found to be good value.

Hôtel très bien situé : c'est le point positif Quand vous entrez dans la chambre vous ête saisi par une odeur style déodorant WC qui empeste et en plus imprègne vos habits ! Le lit est équipé d'une alèse en plastique de très mauvaise qualité qui, lorsque vous êtes allongé, fait un bruit de froissement de plastique ce qui est inacceptable dans un hôtel quel qu'il soit. Petit déjeuner correct

Très déçu. Promesse non tenue d'un parking. Pas de deuxième grande serviette le deuxième jour,ni de deuxième verre. Toujours en attente d'une réponse le jour de notre arrivée. Pas de prise USB dans la chambre. Télécommande de téléviseur pas terrible.Nous déconseillons fortement.

Cet hôtel fait partie à mon sens des meilleurs que j'ai pu fréquenter en France. Le personnel, que ce soit à l'accueil, au restaurant ou les femmes de ménage, est souriant et compétent à l'exception d'une jeune femme d'origine asiatique, vraisemblablement stagiaire qui, de surcroît, parlait très mal le Français. Le responsable a donc repris la main. Mais dans l'ensemble c'est un établissement de qualité.

L'emplacement est idéal et le parking très pratique. Cependant, l'accueil est poussif, l'hôtel et la décoration des chambres (minuscules) vieillots, Cet établissement gagnerait à être rénové mais cela veut dire investir, pas dans la mentalité !