El Refugio de Vichayito

At the check-in, we were told that El Refugio would turn off the water supply for the room with the exemption of daily from 8-9, 12-13 and 17-18. It left us sweated but unshowered, not being able to flush the toilet nor rinse the mouth after cleaning the teeth. Asked for a discount, we were ignored but charged for full service. Full water service we found out is given to their clients just 10 minutes walk to a well know property. The rooms have a about 120 cm by 200 cm bed with a laid through cheap mattress. So is the other comfort, don’t expect an aiconditioner, nor a fridge in the room, nor fruits/meat/omelette provided at breakfast. Besides the water-restrictions at this refugio, we asked at the other hotel, weather they face similar problems. There we were told, that currently the properties have to buy the water from a cistern, which the other property does and provide to their bedroom guests. Seeing that the difference to a customer-orientated property is pricewise almost the same as the refugio, we feel highly disrespected. For almost the same money you could get a decent hotel instead of lacking in El Refugio Apart from that that there is no air-con, no fridge, barely running water times (see down below) from all of that, we found the stuff being very friendly, also the access to the beach is very nice.

El personal de este hotel fue increíblemente acogedor y servicial durante toda nuestra estancia. Las habitaciones estaban impecables y muy cómodas. También disfrutamos del delicioso desayuno cada mañana y en el restaurante muy rica la comida 🫶🏽

Demora en el check in Llegue 2pm y me dijeron que a las 3pm A la hora indicada aún no estaba lista, incluso veía como otras personas que llegaron después ingresaron antes. Cuarto fue entregado 3.40pm y nadie me acompaño x cortesía a enseñarme donde era el dormitorio