Hotel Belle Epoque

Arrived at the hotel at night approximately 23:55, I was shocked there was not a visible light where I could locate the hotel, I had to knock to see if the hotel was open after locating it via maps, The reception person had to manually open the front door after me knocking. The hotel is very dated with no proper lighting, It seemed to me as if I entered into a ******* movie set. The guy gave me room in a building completely detached from the hotel, took me to the end of the hotel exited the building via last fire exit where staircase and lift was situated and I am not bragging, he opened the torch because it was very dark and we entered into a different building and he offered me the room on 3rd floor. Initial impressions were scary and once I went inside the room I was completely shook, The room was very strange and looked like a set from scary movie, the ceiling was full of spider webs, bathroom flush was broken, bed was uncomfortable and the lighting was very washed away. Everything including the furniture must be 10+years old worn and torn, the wall had holes in it, and the worst part the window opened behind the hotel  where people dumped garbage and put unused stuff. Despite me coming down and requesting the receptionist another room he informed me he cannot and did not even say sorry, The staff was very unprofessional and rude, They need to speak English or be able to translate and satisfy their customers. They moved me to another room next day because I was angry, the other room was not much better but it provided me a quick night stay, I would definitely not recommend this hotel to any person/family. There are a lot of hotel like this near noviciando water stop. Please be careful if you book in this area as you may not be able to sleep the night you arrive because the place looks like a horror movie set. I usually do not write this long reviews but I had to. I will also attach photos for reference.

We’re really welcome and excellent services

Very nice hotel, closest to train station. Breakfast was also very nice.