First Group Port Owen Marina

We woke up with a burglar in our bedroom at 4 am.They gained access through the open window to unlock the sliding door.Stole our cellphones and birthday gifts, we ran after him but he was too fast.There is no security so we were left to fend for ourselves.We’ve noticed that management failed to lock the side gate. The manageress on duty was not phased one bit, and said that anyone can get access to the property. Port Owen Marina will never see us again

The location is beautiful. The accommodations is filthy! The bedding dirty, carpets are stained and has a damp smell. mould on walls. couches are stained and dirty. stove sticky and plates of stove in awful condition. bathrooms looks nice. I could not sit on any of the couches as they looked in urgent need of cleaning. There is also a terrible smell that I cannot pinpoint. The place needs a decent clean and furniture needs steam clean. The cleaning staff needs to be replaced as they clearly take no pride in the upkeep of the place. Reception people are amazing. Welcome was warm. I only stayed one night and could not wait to leave.

Loved our stay here at First Group Port Owen BUT the places really need Air-con as they get so warm and it made sleeping very difficult. There was a ceiling fan and a portable fan but all they did really was push hot air around. Aside from that, we loved it here. We had a 1 bedroom ground floor apartment. 2 sets of sliding doors opened up onto a gorgeous decking area, which overlooked the water. Lots of gorgeous homes around here to admire. There was a really good restaurant less than a minute's walk away. We took a pedalo raft out on the canal and played table tennis in the games area. The staff we interacted with were all very friendly and helpful. We used the pool a couple of times and that was nice too. Overall, a lovely stay in a lovely apartment and area but unfortunately would probably not return due to not sleeping well due to lack of air-conditioning

This resort is amazing for nature lovers or bird watchers. Very laid back and peaceful. A boat trip along the water you will see lots of flamingoes and other birds. At the resort we had a lovely family of Egyptian geese with new ducklings come visit for food and they ate right out our hands. Although there isn’t much to do around the resort itself, it is a great get away if you just want to relax. We played putt putt and there is a large floor chess set. Some picnic spot with playground and swings for young kids. There is canoes, paddle boats, bicycles - all need an update but serviceable. Very family friendly. Amazing people and friendly helpful staff. Only down side was dirty pools (May be due to the season) and outdated facilities. Each unit has a private patio with bbq wich is kept clean for each use for you. It’s really good to just sit outside with the view of the water and a fire on just relaxing.

what a great surprise. we had such a good, relaxing weekend. chalet was clean. chalet had everything you needed for self-catering. reception staff and general staff very friendly. very accommodating. ready to help, assist and advice with a smile. highly recommended. well run and managed facility. well done !!!!

We spent 4 days at the resort. Finding Reception was a bit confusing although there is a big sign board indicating the direction from the car park but the entrance was not clearly marked so we found ourselves [and another couple with the same dilemma] walking along the path to the apartments until someone guide us to the actual reception area. That said, the welcome was warm and friendly which made us feel relaxed and reassured of a good stay. My only complaint would be the housekeeping needs to be overhauled.. The floors were clean to look at but when you walked on it, it felt and sounded like you had sticky residue underneath your shoes. We removed our shoes, unpacked our groceries and discovered that our feet were filthy underneath as a result of the residue on the tiled floors. Needless to say, I set about giving the floors a wash [on hand and knees] with warm water which solved the issue. The carpets in the main bedroom were grubby and had scorched/burn marks on the right side of the bedside table. The blinds in the kitchen had layers of dust that needs to be washed off. Putting all of that aside, the apartment was located in a beautiful part of the mariner. Peaceful, relaxing with lots of bird life too. Will be back!