Elixir Cliff Beach Resort and Spa

Location wise it was good. The view and amenities was amazing. But the food was miserable. With such a high priced stay the complementary breakfast was not upto the mark. Lunch and dinner had limited options, so had to reply on other restaurants for the same.

Our travel agent had touted Varkala as having a great beach for swimming. So we were really looking forward to the stay. Never bothered about where we were staying. Our agent said he would book us on the beach. When we reached there we were told there was a north Indian wedding (7th Feb 2025) and the entire hotel had been booked. They would check us in a neighboring property. This was a bit of an embarrassment in front of our French relatives for whom this was a surprise. Anyway we checked in a neighboring property, which was okay. We went down the beach, swam, enjoyed, but when we were hungry we did not have access to the restaurant of the original hotel. They said they would deliver dinner to our rooms which we refused. They then agreed to deliver it to the open area where near the pool of the neighboring place. To our shock the food we ordered was delivered but there was no staff around to serve. This put our foreign family guys swearing. To cut the long story short. Next day before leaving, i made a mention of the experience we encountered but except for small "sorries', nobody senior got back to us. So guys anybody choosing this place please clarify all these things. Once booked and paid for, customers have a right to get what they have promised and paid for.

Property has cancelled my stay due to overbooking. They were very much confused regarding my confirmation. New answers every time someone picks up the call

It was excellent,nice food,well behaved staff, good location .MMT didn’t include one meal in my booking,I expected that.

poorly maintained room. hand shower in bathroom do not work. very shabby linens and untidy amenities in room. all pics are do not have any resemblance with reality

Excellent hospitality and courteous staff ... the food is very good and amenities were also clean and easily accessible.