Had booked this hotel on Agoda with full payment, within 5 min of booking I got a call from the property asking me to speak to agoda that they have been paid short. When I denied doing the same being a customer who had paid in full. They flatly told me that my booking was not confirmed until I sort this issue with Agoda. I am a Solo traveller and have booked various countries through Agoda, never experienced this kind of unprofessionalism However Agoda helped me book a premium 4 star heritage property at a prime location. That's when I realized that booking Rivera at that rate was a mistake and there are better options more luxurious and close Overall I would say I found this hotel extremely unreliable and unprofessional
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