Guest User
May 8, 2025
very poor staff behaviour wrong communication
consider covering aspects like the room, amenities, staff, cleanliness, and overall experience. Highlight specific examples that demonstrate positive or negative aspects. For example, you could mention a comfortable bed, the efficiency of the concierge, or any issues with the bathroom facilities.
Here's a more detailed breakdown of what to include in your hotel feedback:
1. Room and Amenities:
Describe the room:
Was it clean, spacious, well-maintained, and comfortable? Mention the furniture, decor, and any unique features.
Amenities:
Were the bathroom facilities adequate, the Wi-Fi reliable, and were any other requested amenities (e.g., extra towels) provided promptly?
Cleanliness:
Was the room and bathroom spotless? Did the housekeeping staff do a good job?
2. Staff and Service:
Front desk: Was the check-in/check-out process smooth and efficient? Were the staff friendly and helpful?
Concierge/other staff: Did they provide helpful recommendations or assistance? Were they responsive to your requests?
Service overall: Was the service prompt, attentive, and overall satisfactory?
3. Food and Dining (if applicable):
Restaurant:
If you dined at the hotel, describe the food quality, service, and ambiance.
Breakfast:
If you had breakfast at the hotel, mention the variety, quality, and service.
4. Overall Experience:
Location: Was the hotel conveniently located for your needs? Was it easy to find?
Ambiance: Was the hotel's atmosphere pleasant and conducive to relaxation or business?
Value for money: Did the hotel offer good value for the price you paid?