Aparthotel Adagio Access Paris Vanves Porte de Chatillon

This is the worst experience I've ever had so far in my travelling life. I arrived the hotel around 10pm, which is still within the standard check-in time in the booking confirmation. Yet there was no one at the reception to help me check-in! I called their contact number and no one answered. Some guests at the lobby tried to help and brainstorm but no one had clue what to do. At the end, I had to leave the hotel and looked for another place to stay in this late evening, which was a waste of my time, money and energy. I wrote to Trip.com and requested their help for the refund for several times. The hotel simply replied: "no refund for cancellation", "no refund because their hotel staffs were not 24/24 available" And "the client should be able to find the emergency number on the reception table" My point is: - The reality is, I have called the number I could find yet no one answered. - If the hotel does not have staffs to help clients at certain hours, they should have listed all the information (including the emergency contact, check-in hours) in the Terms & Conditions and in the booking confirmation. Otherwise, some hotels just leave the keys at a safe place and inform customers where to access. This is totally irresponsible. I hope no one will ever go through the same experience with me. Literally I will never recommend this hotel to anyone because of their very irresponsible attitude and honestly speaking I feel they don't care about their clients at all.

還行吧，就是巴黎現在酒店太貴了。老外的早餐永遠是這幾樣。晚上前台沒人值班，入住要算好時間

由於飛機原因.晚上21:00 後到酒店.沒人開門.打電話諮詢.態度hen cja

You are probably welcomed by Myriam or Estelle....with a smile. Such a wonderful host, I have to say, they guided me well about the travel, provided converter (which was a savior !), ensure my stay in comfortable. About the stay experience, - Rooms are decent size - Excellent wifi - comfortable bed, nice bathroom - 5 min walk to bus stop, which can take you to city - Lift access to rooms Well done team, thanks for your help...Cheers Amit

I had a good long stay. very comfortable and very welcoming. Myriam is very nice; she helped us a lot, we thank her, she is a love! Estelle is very nice and took good care of us! thank you for everything

Chambre de qualité et bien équipée. Cependant l'hotêl effectue des pré-autorisations dépassant longuement la durée du séjour et quand on demande des explications et de retourner les pré-autorisations on se heurte à un mur et des explications incorrectes: on se demande si le personnel est juste incapable ou bien agit volontairement pour nuire au client. À éviter.

Hôtel propre, calme et bien situé. Personnel très accueillant et serviable. Chambre un peu petite mais bien équipée. Prévoir de laisser la fenêtre ouverte pour ceux qui cuisinent dans la chambre (ventilation faible).

Très bon accueil, un personnel totalement au service des occupants. 2 chambres réservées dont une assez petite? C'est dommage qu'il n'y ait pas la climatisation, même si les chambres étaient équipées de ventilateur.

Le studio est très agréable, confortable, avec tout l'équipement et les services nécessaires. Il est bien situé, avec transports et commerces à proximité ( bus et magasin alimentaire à 200m, métro à 1km).