Jean-Michel Cousteau Resort Fiji

Stayed a week with the family in a garden Bure which was beautiful. Didn’t really spend much time in it to be honest except to sleep and shower! Loved the activities and excursions every day, especially the rainforest and waterfall tour which was a real adventure that also allowed us to see some of the countryside on the 45 min bus journey. Really enjoyed the yoga with Anna and Buna both at the seafront and on the private island. We appreciated that the meal portions were not very large especially the starters and desserts hence did not waste food - judged to perfection. Celebrated my 60th here with dinner at the end of the pier - what a memorable occasion, and super fortunate with a break in the weather providing us with beautiful sunset cloud formations. Had some great dives with L’Aventure plus the snorkelling off the beach was so abundant with fish. My personal favourite was singing and drinking kava with Willy and the Bula Boys every evening, such fun. Too many staff to mention by name because each and every one was genuinely warm-hearted and friendly. Kudos to the people of Fiji. We will return.

Such a life changing, mind blowing vacation! It exceeded our expectations at every turn. The location on Savusavu is beautiful and is only matched by the beautiful people we were able to meet. The staff members are warm and friendly and do everything in their power to ensure that each family member has the best time possible. Our children enjoyed their activities that were catered to their age range. We all enjoyed the cultural immersion and marine biology education we received. We especially enjoyed the village trip and visits from local villages on Sunday and Tuesday. The coral reefs are gorgeous and teeming with life and having Johnny and Ofa available to explain it all to us was amazing. We can’t wait to go back!

Our family of three just spent 7 days at the Jean-Michel Cousteau resort and had a really incredible, memorable stay. This is the most beautiful and luxurious resort we have ever been to. The location on the tip of the peninsula is stunning and secluded, the staff are extremely welcoming and attentive, the rooms are very comfortable, and the food is fine dining every meal, every day. Our 4 year old loved the kids club and his nanny and we really appreciated having some adult-only time to relax. We did a lot of the complimentary excursions including the rainforest walk and village visit and really enjoyed then. The snorkelling is amazing! Highly recommend this place. The price tag is more than other options in Fiji but considering both the quality and quantity of what’s included it is well worth it!

Casually popped into the restaurant to experience the ambience and claims of a place to enjoy delicious food and tranquility of eco surroundings ......this was the case but got slapped with $F380 for 4 serves of Fish and Chips without any beverages.

Our family of three had a fantastic time at the resort. The staff was incredible with excellent service and made us feel like family. They went above and beyond in every department - restaurant and bar, activities, and dive center. They were magnificent with our adult handicapped daughter and engaged her in all types of activities while we were on dive trips. The evening entertainment from village groups was especially entertaining and provided a look at the local culture. The dive sites are fantastic and the dive shop and crew are excellent. Great food and beautiful sunsets. Overall an outstanding vacation and highly recommended.

I was incredibly disappointed at the experience overall. After reading all the reviews about this place I had high expectations. Our experience was two star at best. The food quality wasn’t much better than Denny’s. The food was not good. The service was even worse. It would often take over an hour to get our food and when you have two children under three that can be a big problem. Created a lot of unnecessary stress. Often we would have to go get our own highchair because the staff did not care to consider to get it for us. There was absolutely zero sense of urgency from the staff in the restaurant. There is no beach on the resort that is one that you can sit on and relax. Just have a lot of coral, are very rocky, and are not conducive to children building Sandcastles etc. I wish I had done more research before staying here for as long as I did. Another note… When I booked a place no one bothered to tell us it was monsoon season. The highlights were the nannies … particularly Ako was awesome. The massage was 5 star (Viri). They did try to resolve my concerns about the restaurant -I would typically get better for a few days after I complained and then go back to the same slow/ thoughtless service. at what point of you stop wanting to complain and just give up and enjoy your vacation. I would definitely not recommend this place and I will not go back.

We stayed at Jean-Michel Cousteau in 2022 and were so impressed that we brought more family members this time. It didn't live up the the expectations. The good: -The activities crew remain superb-they made special accommodations for those in our group who fell behind or needed extra help. They make up for the shortfalls in other sections. -Having marine biologists on hand and the night snorkel also made the experience memorable. -The spa is so relaxing. Worth it!! -The property remains beautifully maintained and is a leader in ecotourism. -Management really tries to rectify any issues and remembered us from the last visit, making us feel like family. The less good: - October/November is hot. Really hot. There is no air conditioning and the open windows and shades only do so much. Everyone gets cranky without a way to be cooled. August was more ideal - Food and food service was subpar. Food took forever to arrive. Orders were often incorrect. No drink refills come easily unless you're paying extra for alcoholic beverages. Not all nonalcoholic beverages were free, unlike last time. While the cost is still low, it's annoying to be told one thing from the website and then get charged something else. There's a good variety of food but nothing I loved as much as last time. The food was overall lackluster. Apparently, it was a new menu and it was taking time for the staff to catch on. That doesn't explain getting often ignored. I truly hope the resort corrects some of these issues.

Travelled mid-January and just returned from JMC. Everyone in our group had an amazing time. And the staff went out of their way to ensure we were made to feel like family. Ate way too much great food, with plenty of selections available for all covering a range of dietary requirements within our group - and a number of special requests for non-menu items were mostly fulfilled by the kitchen. We did not experience any delays with food or service - and were perhaps quite fortunate that the resort was relatively quiet during our stay having just ending their "bumper" Christmas rush period. High staff:guest ratio, which was made even higher through lower occupancy levels during our stay. Whilst on the downside this meant meeting and interacting with fewer other guests, the service and attention received from the JMC team was impeccable. No shortage of activities to participate in as other reviewers have mentioned. Immersion in Fijian culture certainly a highlight - village visits, kava ceremonies, singing and dancing, basket weaving, competitive volleyball and soccer, etc. Plenty of swimming, snorkelling, (we also dived extensively with JMC diving based in the resort), kayaking, waterfall visit - all great experiences. A minor maintenance issue we raised was addressed within the hour, and the bure itself was well cared for and housekeeping did an amazing job twice daily. We had no need of a nanny, however observed other families interacting with their assigned carer and can see why those with infants and young children also love this resort. No, this isn't the place to go for large white sandy beaches, or TV's in rooms - but that wasn't why we chose JMC. Other than the lack of air-conditioning in bures (which would be nice at times) and some persistent mosquitos (plenty of repellant provided) JMC met and exceeded our expectations and we were very sad to leave. Vinaka vakalevu to all!

We loved JMC from start to finish. Beautiful resort and surrounds, delicious food, top quality activities, opportunities to dive and snorkel, including right off the jetty in front of the resort. It’s like swimming through an aquarium, the water is teeming with the most amazing array of sea life. The marine biologists are on hand and happy to answer questions. Sailing and kayaking galore. The activities crew are so helpful and patient, you’re guaranteed to have a blast even if you aren’t confident with water sports. The “Bula Club” is an amazing catered experience for the children, they loved their buddies and nanny and we were so sad to say goodbye. Special thanks to Lotte and Jayline, who were just the most wonderful beautiful carers and guides for our kids, and gave them such an amazing experience. The parents were able to have a holiday, and enjoy some cocktails, and the kids were happy too. Big big thank you to JMC for the best holiday we have ever had.