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Andres Rodriguez
Deluxe Connecting Family A
Menginap di Agt 2024
Bepergian dengan teman
38 ulasan
2.0/5
Diposting pada 21 Agt 2024
My experience at this place wasn't good at all ....they have the worst gym if you even call that a gym ...the rooms are not that clean and the lobby looks like from 50 years ago ....the staff are nice I do have to say that...friendly people ..... the breakfast ...not good .... it is a very big resort but it needs reformation ....light goes out all the time but that happens in all the city quite often .....the restaurant barely had any food I order like four different plates and they didn't have any of it .....we payed 46 USD per room during rainy season and for sure not worth it at all there is other options for cheaper prices and definitely the rooms more updated ... also is a bit far from the city ...so if you don't rent a bike it's kind off annoying to try to get a taxi all the time .....they have a shuttle bus that takes you to the city but for some reason they didn't have a driver when we were there 🤔 the only plus that this hotel has is the view of the pool ..that is amazing and worth the picture 📸 that I have to be honest and give it a plus.. but for the rest I don't recommend staying there for that price
Terjemahkan
Tanggapan dari Properti: Dear Guest: First of all, we apologize for your poor experience at our resort. The lack of gym facilities, room cleanliness issues, old lobby, unsatisfactory breakfast and food supply shortage in the restaurant, which you have pointed out, have been taken very seriously and will be improved and optimised immediately. We are very grateful for your recognition of the friendly attitude of the staff, which is also a quality of service that we always strive to cultivate and maintain. Regarding the issue of lights going out, although this happens from time to time throughout the city, we will actively communicate and coordinate with the relevant departments to minimize the impact on you. Regarding hotel location and transportation issues, we will carefully consider your feedback and strive to improve the shuttle service or provide more convenient travel solutions. Although your overall feeling is not ideal this time, we will treat your comments as a valuable asset and fully invest in the reform of the resort. I look forward to welcoming you again with a new look one day in the future and bringing you a quality experience that is truly worth the money. Thank you again for your honesty and advice, and I wish you all the best.
Tamu
Kamar Standard Queen
Menginap di Jul 2024
Pasangan
7 ulasan
2.0/5
Diposting pada 22 Jul 2024
We wouldn’t stay here again. Ants invaded our room, including the bed with no food left out. The American/Chinese style breakfast was completely Chinese food, all covered in ants aswell. When questioning the management they said “we are catering for our Chinese customers”, completely forgetting about their other valued customers. We paid extra for breakfast and couldn’t eat any of it. After an hour at reception, they finally gave us a refund. The pool had a nice view of the mountains however was dirty. The fitness room was taken over by insects and hotter than outside, with rotting floor. When we asked the staff about the ‘spa’ they said it didn’t exist, so why advertise it online? The wifi didn’t work anywhere apart from the lobby.
Avoid.
The only positive was the free shuttle service into town, the driver was lovely.
Terjemahkan
Tanggapan dari Properti: Dear family, hello, I'm sorry to bring you a bad check-in experience. The bug problem is true and we shouldn't happen. We have been training room hygiene, strengthening room manager's rounds, and asking professional disinfection companies to disinfect rooms to ensure that such problems don't happen again. In addition, the extranet of our hotel is presented with real photos, and the room type information is guaranteed to be true and accurate. All room pictures have been verified by the platform, and you can see the real situation of the hotel room on the platform, including the facilities inside the room, decoration, hotel appearance and facilities inside the hotel. Once again, I am very sorry, and thank you very much for pointing out our shortcomings. We will strengthen improvement and perfection to achieve perfection. Welcome to your next visit ~ ~ ~ ~
Christina
Deluxe Twin Room dengan Balkon
Menginap di Sep 2024
Keluarga
2 ulasan
3.5/5
Diposting pada 7 Okt 2024
It’s was a good trip. The nature there is nice.
Terjemahkan
Tanggapan dari Properti: Dear guest, I am very pleased to hear that you had a pleasant trip and have praised the beauty of nature there. We are also honored to provide you with a comfortable resting place during your journey. Looking forward to you choosing our hotel again in your future journey, let us continue to add warmth and comfort to your wonderful journey!
UCHOL
Kamar Standard Queen
Menginap di Des 2023
Pasangan
13 ulasan
3.5/5
Diposting pada 15 Des 2023
The location is nice. And the room is quite spacious. But the tv was not easy to open. And hope the front s’est stuff speaks English.
Terjemahkan
Tanggapan dari Properti: Thank you for choosing our Lisa Hotel. Your suggestions are our biggest motivation to continue to improve and optimize our services to bring you a more comfortable stay experience.
Rooth
Kamar Standar 2-tempat tidur
Menginap di Mar 2023
Bisnis
5 ulasan
4.5/5
Sangat Baik
Diposting pada 14 Mar 2023
Have a great view, room clean, good service, enjoy stay in there.
Terjemahkan
Tanggapan dari Properti: Dear family: Hello! Thank you very much for your support and trust. We will continue to adhere to the service concept of doing things with heart and careful service, so that you can feel the warmth of home during your stay in the hotel. I look forward to seeing you again to review our progress. I wish you a happy day!
Sm_gat
Menginap di Des 2023
Bepergian dengan teman
1 ulasan
3.5/5
Diposting pada 9 Jan 2024
Nice place
Terjemahkan
Tanggapan dari Properti: Dear guest officer, thank you very much for your support to the hotel. We are still a little lost because we didn't get your 5-point praise. It may be that the hotel still has something to do. I hope the guest officer can point out our shortcomings when you come next time, and we will try our best to do better. We will make every guest officer in the store feel at home with our heart. I hope our service will bring you more surprises and touches, and look forward to your next arrival!
Tanggapan dari Properti: 尊敬的客人:非常高興您在我們酒店度過了愉快的時光並給予如此高的評價!我們致力於為客人提供寬敞舒適的房間,看到您對大床房的滿意,我們很欣慰。我們的服務團隊一直以提供優質服務為目標,免費的火車站專車接送就是為了讓您的出行更加便捷。而酒店周圍的美景能為您帶來愉悦的感受,我們也很開心。得知您原本擔心住郊區會不方便,但實際體驗後消除了顧慮,我們深感榮幸。酒店雖不在市中心,但便捷的交通讓您可以輕鬆到達各個地方。對於泳池,我們一直注重保持其乾淨整潔,並且努力營造出美麗的風景。看到您在游泳時能欣賞到美景和熱氣球,我們也覺得很滿足。再次感謝您的讚美和支持,我們期待您的再次光臨,為您帶來更多美好的體驗!
Tanggapan dari Properti: 親愛的家人:您好,感謝您入住並對酒店衞生各方面的高度認可,我們的管理團隊一直給員工灌輸把客人當做家人一樣來對待的理念,客房人員也把每個房間都當做家一樣來盡心盡力的清潔維護,讓客人切切實實的有回家的感覺,我們將不斷總結經驗,一直努力下去期盼與您的下次相見!祝:安好!
Tanggapan dari Properti: 尊敬的客人:非常感謝您對我們酒店的高度評價!能得到您的稱讚,我們深感榮幸。對於酒店離鎮有點距離給您帶來的不便,我們會努力尋找更好的解決方案。關於泳池水質的問題,我們會立即加強水質管理和維護工作,儘快為您呈現更清澈、優質的泳池水。能讓您滿意早餐的豐富程度和房間的寬敞,是我們不斷努力的目標。期待您的再次光臨,我們會以更完美的姿態迎接您!
Tamu
Deluxe Triple Room
Menginap di Agt 2024
Bepergian dengan teman
3 ulasan
5.0/5
Fantastis
Diposting pada 16 Agt 2024
酒店環境優美 ,經理熱情大方,專車接送,老闆熱心腸,是一次很好的入住體驗,下次還會介紹朋友來。
Terjemahkan
Tanggapan dari Properti: 尊敬的客人:您好!非常感謝您對我們酒店給出的這般高度讚譽!能為您帶來一次美好的入住體驗,我們深感榮幸和喜悦。酒店優美的環境是我們努力營造的,旨在讓每一位客人都能在舒適宜人的氛圍中放鬆身心。經理的熱情大方、老闆的熱心腸,都是我們秉持以客為尊理念的體現。而提供專車接送服務,也是為了給您的出行增添便利。 您願意下次介紹朋友來,這對我們來説是極大的信任和鼓勵,我們定會倍加珍惜。我們會一如既往地保持這份熱情與專業,不斷完善和提升服務品質,期待您的再次光臨,以及您朋友的到來,我們定會讓大家都擁有難忘的入住時光!再次感謝您的支持與厚愛!
Tamu
Kamar Standard Queen
Menginap di Jul 2024
Bisnis
7 ulasan
5.0/5
Fantastis
Diposting pada 14 Jul 2024
酒店環境很好,服務態度也很温和,問什麼都能第一時間答覆。房間衞生也很乾凈,整體不錯
Terjemahkan
Tanggapan dari Properti: 親愛的家人, 感謝您的用心點評,完美旅途中,總有不期而遇的温暖,感動常在。感謝您對酒店的認可,我們很樂意去為每一位客人提供熱情周到的服務。您的滿意就是我們前進的最大動力,做再多也是值得的。讓您的每一次旅行都有家的感覺,對家人的關懷,體貼,照顧,温暖,也是送給您最真誠的禮物,希望與您再次光臨。
Xiaoxiaobeike,
Kamar Standard Queen
Menginap di Jul 2024
Lainnya
18 ulasan
5.0/5
Fantastis
Diposting pada 14 Jul 2024
環境太好了,空氣清新,有泳池,客房環境乾淨整潔,服務態度特別好。下次過來還會再來
Terjemahkan
Tanggapan dari Properti: 親愛的家人您好:感謝您對我們的肯定,為了給您提供更加細緻周到的服務體驗,我們將繼續努力,讓所有賓客在旅途中也會有如在家般的舒適便捷。滿意衹有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Tamu
Kamar Standard Queen
Menginap di Jul 2024
Lainnya
10 ulasan
5.0/5
Fantastis
Diposting pada 14 Jul 2024
環境超好,停車非常方便。服務也很好,性價比很高!推薦推薦!
Terjemahkan
Tanggapan dari Properti: 親愛的家人, 您好! 謝謝閣下的滿分點評, 您的支持與鼓勵, 是我們前進的最大動力。麗莎花園度假 酒店以不斷的為客人營造温馨舒適的居住環境而努力, 以最高的性價比滿足不同賓客的要求。我們期待您的再次光臨!
Tamu
Kamar Standard Queen
Menginap di Jul 2024
Bepergian dengan teman
16 ulasan
5.0/5
Fantastis
Diposting pada 14 Jul 2024
環境好服務好,滿意的,性價比高。
Terjemahkan
Tanggapan dari Properti: 親愛的家人,非常感謝您如此用心的點評。我們一直致力於給每一位賓客提供賓至如歸的服務,讓您在入住同時得到放鬆並喜悦的心情。很高興您對於我們感到滿意,您對我們的認可是我們不斷進步的最大鼓勵,同時也感謝您於入住期間的一同陪伴,麗莎花園度假酒店的每一位員工期待您的下一次光臨~
Lintongxiehui
Kamar Standard Queen
Menginap di Jul 2024
Bepergian dengan teman
5 ulasan
5.0/5
Fantastis
Diposting pada 14 Jul 2024
服務很好,風景特別好看
Terjemahkan
Tanggapan dari Properti: 親愛的家人,您好,看到您簡單而又深厚的好評真的是好激動呢,感謝你們這麼認可我們,我們力求為每位客人提供最為貼心細最為真摯的服務,為每位客人帶來超值的體驗。麗莎花園酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。您的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,您的滿意是我們的起點,能給您創造驚喜和感動才是我們的目標。 在這裏, 我們會一如既往用親切的笑容歡迎您的再次到來。期待和您的下次相遇,祝幸福每一天!