La Casa Rodavento

We spent our 10th anniversary in this place, specifically 'Suite 2' which was incredible. We got greeted with a surprise margarita cocktail and cake. The location is unique as it's a 3 minute walk to the main plaza but it's in a quiet and safe street. The pool is warm and comfortable for reading. The restaurant features incredible Thai inspired dishes, and the rooftop terrace with the hot tub was the cherry on top. Highly highly recommend for an away weekend, special occasion.

The hotel facilities are nice, great heated pool, nice architecture... But if you are paying $400+ a night you should receive good service and a pleasant stay. My room was adjacent to the reception office and just besides a busy street, you can hear every bike, car and people passing by all night, the noise from the AC was horrible and at night a pool pump or some kind or motor turns on and you can clearly hear it all night long. The used glass, plates and cups staid in my room for at least 24 hours, same with the trash in the bins, so no night room preparation or refresh... The room had a skylight window with a very poor and useless system to close, so you will have light in your eyes at 6:00 am in the morning. The AC in the room needed to be serviced so they decided to do the service while I was in my room, no AC for me for some time... Breakfast is included but don't be surprised that the only option is eggs and eggs, literally, that's it, so for $400+ I think a "continental" poor breakfast is just not enough, I complained to the manager and they changed my room for an "upgrade" which was nice, the new room was much better and quiet, It solved most of the issues, but don't get fooled the room they game me was $500+ a night, they didn't charge me extra though. As I complained about the breakfast option next day, they gave the option to order from the menu at no extra. So, they responded nicely when I complained, but for that price you shouldn't be complaining to get what you already paid for. So, chose wisely! it's expensive (For what they give you) and you won't "get back" your money sort of speak, I won't come back for sure... Too expensive to receive minimal service and a faulty and noisy room, that will be serviced once every 24 hours... Won't recommend, for the price there's much better options in the small boutique hotel segment in Valle de Bravo...

Property cut off water service for 3 days , they never let us knows about it , we never ever come back .

Strongly recommend this location! It has everything and more of an exceptional stay with a local flare. The staff and food were the b

We stayed at Casa Rodavento for two nights so we could go see the butterfly reserve about two hours away. The hotel is really lovely with a nice bar, heated pool and upstairs hot tub. The hotel was helpful with arranging a driver for us to go see the butterflies, and making a last minute change with him to our schedule the next day. We also really appreciated their flexibility with making us an early breakfast. My only complaint is that only one staff member that I met there during our stay spoke English. We had one person in our group who spoke a bit of Spanish so that was a life saver in terms of getting information about breakfast, etc. For a hotel of this caliber though I'd expect the staff to at least have some basic English abilities.

The best service ever! This hotel is wonderful and comfortable, on a beautiful town. We wouldn’t normally book a hotel like this, normally choosing somewhere with a gym, but we are so glad we did. The interior design is gorgeous, but best of all is the staff! They were super friendly and they bent over backwards to take care of us. My wife is vegan, not only did they have multiple menu options but they made special dishes too I barely speak Spanish but they mostly spoke excellent English and well also went and got another member of staff when they didn’t understand. Highly recommended