We stayed for two nights in the new year. (Sat till Mon) We had the two worst nights ever in a hotel. Sadly, room nr #4 (second floor) is really noisy. Not only do you hear everything that happens on the stairs, also the room above (#9) can be heard very well. Saturday two young people arrived around 00:15 at night and started to play music in their room and kept hearing footsteps. There was no night clerk available so in the end I wnt up at 01:15 to attend to them because we could not sleep. Although the music was turned down we stayed awake till 02:30 because of the footsteps. Next day we complained at the reception. They apologized in a sense she could not believe it happened. But when asked they told us room #9 would not be booked and we would have a good night sleep ahead. Sadly, the next morning from 06:30 we again heard footsteps in the room and were unable to sleep again. Apparently there was a late arrival and a family of 4 including two kids were occupying room #9. On checkout, the woman at the reception did not show any understanding. She came up with excuses that it's an old building. But when I stated they should not advertise the rooms as being "soundproof", she diverted that all other rooms were. It is a really nice looking hotel and it has great jacuzzi rooms. But after paying over 450€ and not getting any understanding about the situation I find poor hospitality. The hotel was almost empty because of covid, so it feels like a wasted opportunity to have us being fed up like this. Other down-side, apparently there were issues which made it impossible to pay by card, and we were explicitly asked to visit two supermarkets and get cash for a cash payment.
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