I am extremely disappointed with the service and management at this hotel. I had booked a pool-view room but was given a corner room without any view. The beds were uncomfortable—two single beds joined instead of a proper double bed. Room cleaning was not done during my stay, TV was not working on first day of my stay. I had also requested room decoration for our 1st anniversary multiple times and at the reception. Initially, it was agreed upon, but later I was told it couldn’t be done due to lack of staff. This was highly unprofessional and ruined our experience. The food quality is below average and overpriced. Facilities like the play area were closed, and the gym was poorly maintained. It was evident that the staff lacked training, as most seemed inexperienced. The only decent aspect was the bathroom theme, but beyond that, this hotel failed to meet even basic expectations. I would not recommend staying here.
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