Highclere Hotel and Spa

I stayed at the Highclere at the start of October for four nights as a solo traveller looking for some R and R and Winter sun. Be wary it is an 1hr 30 mins drive from Dalaman airport. Pros: The hotel and grounds are stunning, worthy of being a 5 star hotel. This hotel should be a very popular boutique 5* that could charge a lot more than it does. Even though it was off season it should be packed. There are four pools, including a rooftop infinity pool and incredible views over the village and pine covered mountains of Feralya to the sea. Each room has a sea and sunset view. It is an imstagrammers paradise and I was expecting it to be filled with people looking for the perfect photos but it was deserted. The weather was approx 30 degrees every day. Due to its location it is very peaceful and all you hear is the buzzing of dragon flies and butterflies on the bright pink bougainvillea's. You could not ask for better for a chilled out, peaceful stay in a stunning location. The room was spacious, with complimentary tea/coffee sachets/water with a balcony. There were complimentary dressing gowns and slippers. The pool towels were also laid out on the sun loungers every morning and the grounds were kept immaculate. The food was cooked fresh and was fine if not spectacular. Cons: Although the room was big it was clinical and stark like a hospital waiting room. Everything in it was white and the main light was blue led's around the ceiling which was a bit weird. The sofa was also stained. Service was atrocious. My room was not cleaned for my entire stay and I ended up emptying the overflowing bins myself. The complimentary coffee and water was not replaced and when I asked was told they didn't have any coffee. There was no tea spoon despite me asking and I ended up using my toothbrush handle to stir my coffee....The used coffee cups were also not replaced/cleaned and again I had to do it myself in the bathroom sink. It seemed that because it was off season they didn't have any staff ( one waiter for breakfast and dinner, receptionist working as lunch waiter and one cleaner who only cleaned rooms for new guest arrivals) and didn't have any stock. No coffee sachets, no soft drinks but coke zero or fanta and only Tuborg beer as unbelievably they ran out of Efes....in Turkey. The running of the hotel seemed really amateurish and I often spent loads of time trying to find a waiter at lunch or a receptionist and only saw a cleaner once. I went to check out at 0700 and pay my final bill as I was going to pressed for time for my 0815 transfer but no one turned up on reception til 0800. I had even been asked the night before what time my transfer was booked for!! This meant I had to rush and only had time for a few mouthfuls of breakfast. As my taxi was leaving the waiter ran out and stopped us as he had apparently "forgotten" to include a meal on the final bill. I wouldn't have minded had I not just tipped that waiter all of my remaining Lira which would have

Güzel bir otel Biz family room'da kaldık. Odalar çok güzeldi, manzara ve havuz çok hoşumuza gitti. Sessiz, sakin bir ortam vardı. Restorandan aldığımız hizmet biraz yavaştı ancak yemekler zengin çeşitli ve lezzetliydi. Yarım pansiyon almanızı tavsiye ederim çünkü otel yerleşim yerlerine çok yakın değil, gece yol biraz virajlı olduğundan tehlikeli olabilir. Biz 2 gün kaldık, oda servisi odamıza gelmedi. 2 gün kaldığımız için mi gelmedi, bilmiyorum Gece odada ara ara kanalizasyon kokusu geldi ancak nereden geldiğini anlamadık. Banyodan gelmiyordu. Bizi en çok rahatsız eden bu koku oldu. İçeceklerin ekstra olduğunu da check out'ta öğrendik, onu söyleyebilirlerdi; herkes bilmek zorunda değil. Personel canayakın ve yardımseverdi, biz kaldığımız sürece keyifli zaman geçirdik.

The location is good but the service (especially cleanliness) left a lot to be desired. The cost of the rooms was higher than the quality that was promised. I was expecting more, frankly.

Outstanding and beautiful Hotel. Our new favorite hotel.

İk vond het een leuke hotel, schoon en personeel was vriendelijk. Vooral de jongens die restaurant werken doen heelerg hun best. Enige opmerking Omgeving van het hotel heb je geen faciliteiten dat was minder.

Müthiş... Otel beklediğimden iyiydi. Konumu, manzarası müthiş. Oda geniş ve temizdi. Konforluydu. Kahvaltısı ve yemekleri lezzetli ve yeterliydi. Herşeyden öte personel çok ilgili ve yardımseverdi. Rahatlıkla herkese öneririm