Premier Inn London Uxbridge

The male staff on a night shift have very poor customer service skills. Unhappy!

Clean room and good service

Everything was sticky from the hairdryer to the surfaces.

Can’t recommend this hotel enough! Great location, 15 min walk to underground and shopping area with plenty of choice. Parking is free and loads of spaces. Beafeater breakfast always good and excellent value especially with children under 15 being free. Staff are really lovely and can’t do enough for you. Raakesh is very friendly and helpful. Room was clean, comfortable and quiet. Very good value on a Sunday night especially. Pretty canal and river walk close by and a couple of nice traditional pubs with a nice atmosphere.

The parking was great! the room was very clean and good size. friendly atmosphere on arrival. Raakesh was very helpful and kind. very good value for money. nice and quiet! the pub opposite was very nice and the beefeater! and a nice canel walk!

Overall good but could do better. Had to have disabled room due to availability. Milk off could not use. Room had lowered bath. Had a shower but water was leaking from under bath. Dangerous especially if you were disabled.

Super efficient outstanding service with strong hard working team that make the stay more memorable

The room was very clean, like new. It felt spacious and it's a nice location outside of Uxbridge but walking distance. Only 10 mins.

I had a very concerning experience at this Premier Inn in Uxbridge. I became trapped in the lift for around 10 minutes after it failed to move. None of the buttons worked, and although I pressed the alarm (which produced a dial tone), no one responded. I had no signal, no WiFi, and no way to contact anyone. I banged on the doors and called for help, but no assistance came. I eventually had to force the lift doors open myself to get out. Reception staff were completely unaware I had been trapped, which raises serious concerns about how emergency alarms are monitored. Even more worrying, the lift was still attempting to call for help afterwards. The duty manager said I would be contacted following the incident, but this never happened. This is a clear failure of basic safety procedures. I would not feel confident that guest safety is being properly managed here.