Premier Inn London Uxbridge

The place is being run by such a minimal number of staff, you have a nightmare trying to phone this hotel. The onsite restaurant is only open for breakfast and evening meals and closed during the day. Surprising as it is on a business estate. The restaurant felt dirty with sticky tables and sticky floors! Our booked accessible room had 2 extractor fans going when we entered. The receptionist then came and took them away, that's when we realised that some inconsiderate person before us had been smoking in the room. By that time we were in our night clothes and were in bed, so felt that we couldn't go and ask for a room change, so thought that it may be ok ... Well it wasn't!! We could smell the cigarette smoke in our sleep, which was really uncomfortable. The next morning we found that our clothes, bedding and coats all smelt terrible. The smell obviously had got into the soft furnishings, so the curtains, and armchair stank! Only a steam clean of the curtains, carpets and soft furnishing can eradicate the smell. We didn't have breakfast as the state of the restaurant put us off! We used to stay in Premier Inn quite a lot for business and leisure. However, have noticed in the last few years that no maintenance is being carried out and the interiors are just being left to fall apart. Sorry, another loyal customer lost!

I always use this hotel on my trips to London. Always. Friendly staff, great rooms and a wonderful breakfast. Lashmie is a constant friendly member of staff who is so helpful and recognises us now and is always so pleased to see us. Parking is hot and miss but there is a great car park very close. The pillows and bedding are so comfortable that I bought some for home too.

We had a very comfortable nights rest. Hotel very clean handy for where we wanted to be. Staff were very friendly but under staffed. We had a good breakfast at a good price. Would definitely recommend this hotel. Ample parking and close to other amenities.

Beautiful stay here again (we came here last year). We felt so welcomed and looked after by all staff here especially Franka who was so busy running reception and also serving in the bar/resterant. Although staff seemed to be juggling an awful lot, this did not alter the great customer service we received. Don't be alarmed that the resterant may seem empty. We were dubious as its recently changed from beefeater to Premier inns own resterant. However, the food was beautiful, all served freshly and hot when we received it. Great value for money and lots of yummy choices to eat from. The location is fab and Uxbridge Town is lovely spot for a little wander around the shops and Christmas market (only a short walk away). The tube station is also a short walk away and takes you straight to all your main London locations. Faultless stay. Thank you so much to the hard working staff. We will be back.

The restaurant in the hotel was empty apart from one couple and a family and me, I've stayed here many times, the staff are all worried if they will still have a job now the premier inn owners are now running the restaurants, apparently they are very quiet.

Very good premier inn staff (friendly) and comfort as expected. Unfortunately, very thin walls dividing the rooms and we had unsociable neighbours who decided to stomp around their room at 0430 in the morning which woke us and the people the other side of them up so didn't get a good nights sleep. Ruined the weekend.