Christine G
5 April 2025
Don't stay here. My husband and I booked this hotel for our last night in the UK back in September of 2024. Before I even booked it, I called them and said our flight gets in late, is that ok? They said yes, the flight was delayed so I called again and let them know we would be late. They said it was fine once again. I tried calling before leaving the airport but noone answered. We took a 40 pound cab ride there at night and noone was there. Every door was locked, the lights were out and it was raining. We had to pay for a 2nd cab back to a hotel by the airport. They never charged me so I assumed we were even. I just got charged for the hotel room we never stayed in this week in April of 2025. I tried to get assurances every step along the way and they lied to us and actually cost us almost 100 pounds in cab rides. We were looking forward to staying in a new part of the London area that we had never been to and instead were scammed.
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