The Seventh Heaven Resort & Ocean Stays

The seventh heaven resorts and ocean stays is located near kumta. The location is excellent, but this place is not maintained well. We booked 2 luxury ac rooms one month in advance by paying a higher price as it was a long weekend. Our check-in date was 1 oct 23 and check-out date 2nd oct 23. I have 3 major concerns. 1. Upon my visit to this place, to my surprise, i was allotted 2 premium ac rooms, not luxury ac rooms. Which are relatively smaller with queen bed compared to king type bed in luxury ac rooms. Once i enquired regarding this with the hotel people, initially they didn't agree to their mistake. Later, after a lot of arguments, they accepted their mistake. The 2 rooms which i have booked were allotted to some other people. This incident ruined my stay experience. Later, while checkout, they compensated for their mistake by paying some amount, but my stay experience completely ruined here. Why were rooms booked by me allotted to some other people. Why did the hotel manager initially not agree to their mistake. 2. Power went off at around 2 am. They didn't switch on the generator for a longer duration of nearly 1 hour. I was totally frustrated and ran out to the kitchen and to the manager room to wake them up for switching on the generator. They should take care of these basic things. 3. Major drawback, they don't have room service of food. Here for each and every item of food we need to go to the restaurant to order the food and we need to take it ***** with us to the room. Also, for breakfast, only maggie and sandwich options are available. They should at least have south indian food. We are not satisfied with the overall stay here.

The place is good, just beside the beach. Food is ok. It has open theater and campfire too.