Umm Al Quwain Beach Hotel

Everything was fine

Excellent beach escape. I

Убрала одну звезду за сервис. В подобном классе отелей должны быть все принадлежности сразу в номере, а не при запросе. Возникло недоразумение по поводу комплектации номеров, и администратор не пытался решить эту проблему, которая заключалась по факту в мелочах, но оставила осадок и плохое настроение. А стоило всего лишь выдать постельное белье для ребенка и все. За это минус. В целом в отеле все понравилось. Очень красивая территория, много зелени, шикарный пляж, огромное количество шезлонгов, кафе, бассейн рядом с пляжем. Очень все симпатично. С Удовольствием вернусь вновь )

來過很多次，酒店的沙灘非常舒服，早餐很豐富，房間很大、乾淨衞生，酒店的披薩非常好吃，適合過來休閑度假。

very rude staff african security and indian receptionist ,very bed customert service ,very dirty swiming pool full of pipi and hair and all mosaique broken very dangerous for kids the only positif point is the beach area ,old rooms dirty walls

By far the worst experience in a hotel I have ever had. Started upon check in- once I reached the room I noticed that all the toiletries were missing so I called the reception and house keeping to send them, however till 7 pm they didn’t and they only sent it after I spoke to the manager of the hotel. When we reached the beach we asked for towels but they were out of towels and we had to wait for 30 minutes to get 2 towels. there was a new employee I think he is a waiter called Charbel and all day he is walking around and staring at women in a very disgusting way. Even when I was walking next to my girlfriend on the beach I noticed several times just staring inappropriately at her. Last at night starting 10 pm I planned to go to sleep but couldn’t sleep due to a generator sound which was very loud, I called the reception to ask them to switch it off but they said that security came to check and there was nothing. By 12 midnight I called again and went out of the room to meet the security and he confirmed the annoying sound is from the ac compressor which they couldn’t fix and all night we were unable to sleep due to that sound. Next day morning we head to the beach and again they are out of towels and it took 45 min for them to arrange us beach towels which were not even beach towels but rather shower towels. Our check out time was at 8 pm, I requested them to clean the room and arrange the bed by 2 pm yet they never did and the room was left unclean till our checkout time. The towel were not changed and the bed was left u touched and finally the entire stay the bathroom walls were leaking water non stop. I have been coming to this hotel for the past 5 years on monthly basis and I’m more of a regular customer but what I have experienced this weekend is the worst I have ever seen.