MIllennium Plaza Hotel & Mall Ulaanbaatar

I booked a 2-night stay, but after just one night and one morning here, I feel the need to share my experience. I was really looking forward to the hotel breakfast after days of traveling on the outskirts. However, despite paying for a breakfast buffet, I wasn’t given any choice of what to eat. The only option served included bacon, beef sausage and sunny side ups, which all of the above could be an issue for guests with dietary restrictions. When I asked about alternatives, the staff were unhelpful—even though the restaurant was nearly empty with only two tables occupied. Communication was also frustrating. I understand there may be a language barrier, so we used a translation app to clearly request coffee creamer and butter. Even then, we ended up with four black coffees and no butter. When I asked for tomato sauce, I was given warm tomato pasta sauce instead. Small issues, but they added up to a frustrating experience. If you’re only looking for a place to sleep, this hotel might be fine. But if you expect good service and attention to detail, it may not meet expectations. A hotel stay can make or break a trip, and for a four-star hotel, I expected much better. Unfortunately, this experience has made me reconsider Millennium Hotels in general. To make matters worse, after I raised my complaint, the hotel agreed to refund my breakfast. However, they insisted I bear their platform and marketing fees on Trip.com, so it wasn’t a full refund. Lolol. I would have gladly paid 100% for my breakfast if it was what I had actually paid for. Yet, when the hotel is at fault, they refuse to take 100% responsibility and still expect to avoid any loss. Looking back, I wish I had listened to my friend’s recommendation and booked the Kempinski Khan Hotel instead.

The hotel location was close to city center, where a 20 minute walk leads you to a few museums and Sukhbaatar Square. Overall, the hotel was fine except I did notice some hair in the drain from the previous guest. It wasn't too bit of a deal as the rest of the room was very clean. Housekeeping came every day but did not clean my used cups/mugs. I had to clean them myself if I wanted to reuse them. The restaurant had a buffet breakfast with a small but wholesome variety of foods. The only other facility I would have like to use was the gym - which was at an additional cost. Given my duration of stay, I did not choose to use it.

Took us 3 hours to reach the hotel from ulanbstur outskirts due to jam We booked the suite but there’s no hot water available, and we were not able to shower (-2 DegC day) Seems like the entire hotel only had one staff running service duties