Premier Inn Glasgow East

I stayed here for around 6 weeks due to a temporary housing issue. Throughout the duration of my stay, the staff were extremely helpful, friendly and accommodating. Reception staff were so kind to me and my daughter and even though I was staying in the hotel due to less than ideal circumstances, they made us feel at ease and at home. Cleaning staff were also very helpful and even though they were really busy they would always make time to have a chat with me in the morning which brightened up my day. On arrival the staff even helped me to my room as we had quite a lot of bags which was really kind of them. Room was really clean and it was great that you could get it cleaned upon request! The meal deal the hotel offers is excellent value for money! Staff in restaurant were really nice and attentive. Debbie who served at breakfast was really friendly and helpful.

Very helpful and welcoming staff. Very accommodating. The wait staff at breakfast was also really friendly and service was excellent. The rooms are typical of a premier inn, everything is clean and in working order but staff have been really great.

We have used Premier Inns for many years and this has been our worst experience ever. On entering the building it was tired/well used yet appeared to be clean. In our room the bathroom wasn’t very hygienic. There was mould on the walls and ceiling. The toilet bowl had had a glancing wipe but wasn’t very clean. The toilet seat had been well used. This is the first time we felt the need to inspect the duvet cover, sheets and pillows given how poor the standards were elsewhere. The bed was comfy but let down by the cobwebs on the walls. The staff were very pleasant. But everything else was a tremendous disappointment. We had to ask for mould to be removed from the walls in the bathroom; this was quickly addressed by a helpful lady and a liberal application of bleach to the walls. Issues included: mould throughout the room/bathroom, flaking paintwork in the bedroom, electrical gremlins that caused the TV to keep flickering, lights in the bathroom and bedroom that didn’t work, a light in the bathroom wasn’t secure in its mount and was hanging loose, curtain not hanging on the rail, extensive damage to door frames and scuffs to walls, only one chair - so what is the second person supposed to sit on?? We couldn’t have a shower before leaving as corroded chrome from the shower fitment fell into the bath. The building is also situated adjacent to a very busy road so there is traffic noise throughout the entire day and night. Maybe the UPVC window was not properly aligned and that wouldn’t have helped the noise issue. Would we stop here again? - most definitely not. In our opinion this Premier Inn is in urgent need of a complete refurb.