Château de Massillan

We stayed here as part of a Backroads cycling trip through Provence. The property is beautiful but our room itself was a bit dated, tired and very small. We did, however, have a fabulous dinner here! One of our favorite meals in Provence.

Writing this review, I have a mixed feelings. Let's start with good things: The place is beautifull and is literally an essence of tranquility. We had a modern room with a view to a parc and it was so awesome! Taking a sunbed and sit under the trees with a bottle of wine, it was so amazing. The food is simply marvelous. We had a dinner in 2-star Michelin restaurant in Vienne two days before we came to Massillan and here, it was the same level or maybe even better. All those details you can enjoy. We just loved it. As in typical good French restaurant, a wine list is excellent. Room was very nice comfortable, we especially appreciated good and quite air conditioning. The castle courtyard and pool are simply beautifull. So why this stay was not perfect ? Because of some more and some less important details ... The first problem, the most visible is a service. It was on a good level in the restaurant, otherwise there is a space for improvement. We requested different pillow, it was said "Yes, we will check", noone ever came back. We reported problems with wi-fi, it was said "Yes, we will check", noone ever came back, problem persisted. That awesome food I wrote about earlier is actually also the biggest weakness. Why ? Because restaurant offers two menus only! Btw, noone will tell you that. We have decided to stay for six nights. So we had two options for five evening. Although the food is delicious, you do not want to eat all the time the same things and all the modification we saw were just not to a standard of a normal menu. To make things even worse, all lunches and two evenings you have only bistro so again and again, you repeat the same food. I do not understand why, the chef is obviously more than competent to create more than two different menus. There were more things like no body lotion in room or bumpy access road with holes noone cares to fix. When we were at the pool, we requested in bar next to the pool two drinks, we were told by the waiter that he is "not authorized to work with alcohol" ... Like seriously ? I wish so much I could give a 5-star review to Massillan because we just love tranquility of this place all that charm that it offers. But I can't. Although we had a great experience, there are definetly things that require attention. Still, we can strongly recommend the place, just for a shorter visits.

Unfriendly, unwelcome, understaffed overpriced hotel where no one cares and everything is extra and service is non existent..imagine being told on arrival check in is 4pm and we should go east until that time ! .. if this is what you like from a hotel stay then I highly recommend!

Very beautiful place, excellent restaurant but the welcome at the reception was very poor. Some employees don’t know what is a customer centric approach and how to welcome people. Room very expensive without hair conditioner, the ecological approach is a pretext for economy

Having looked at the fabulous pictures on the website I’m afraid that Massillan was not what we were expecting. When you pay absolute top dollar for a prestige room I think it’s fair to expect something very special. It’s a lovely chateau from the outside but once you’re there the staff seem rather preoccupied and disinclined to help. Wrong information and their own confusion over our check in time was badly handled. We waited in the bar and asked for tea - it never arrived. Our room was no more comfortable than a good €100 a night hotel. There were some nice touches such as the bamboo pillars in the bathroom etc but it still had a mid price feel about it. The rather dirty veranda with cheap furniture had absolutely no privacy, neither did the room in part due to the lack of anything other that blackout curtains. There were people walking dogs and golf carts riding within a few feet of our veranda. The wifi didn’t work. The stylish designer bathroom taps were impossible to operate with wet hands. The meagre tea and coffee included empty teabag envelopes! The final straw was that our booking was expensive (hence our anticipating an amazing experience) and was made many months ago but the room rate on the back of our door was advertised as €135 less than we paid. Add to that the fact that the expensive spa and breakfast were not included I’m afraid we were feeling ripped off and our patience was at an end so we decided to leave. To be fair, the on duty manager was very sympathetic and gave us a reduction for our one night stay.

we loved this hotel very much! the rooms are rather large and are very nice and clean! the beds are wonderful. do checkin advance whether the restaurants will be open, because we had two days on which they were closed and we could only get some salads.