Premier Inn London Twickenham Stadium

The staff at check in were helpful even though the card machine didnt work. Beds comfortable, clean room. Plenty of parking. Breakfast was awful, a very rude aggressive woman serving on tables, I was scared to ask for anything. She acted like she hated me, greeted me with the word 'room?' , no 'Good morning' etc. I had the continental breakfast, there was no fresh fruit other than cheap old golden delicious apples, no natural yoghurt, no selection of jam, water was tepid for tea, the waitress argued with me infront of other diners when I asked for hot water saying the now empty hot water flask was full and there was nothing wrong with it. I have stayed at many premier inns for work and have always really liked them. I won't come back here again.

Stayed to go to Twickenham stadium, very well placed within walking distance, however the bedroom and bathroom felt grubby, the lamp in the room was broken as the switch was in dangerous condition along with the toilet seat. The grout in the bathroom is very stained and the whole place had a unloved feel about it. Not worth the prices they are charging.

Firstly nowhere near the stadium, rooms are very shabby, I'm a Premier Inn fan but this is so below the usual standard and a lot more costly from most, toliet seat doesn't fit, carpet is rather grotty and windowsill is covered in cigarette butt stains, also my bedroom looks right onto the pub, I have to have the curtains closed at all times for any privacy. Be honest and say the hotel is in Whitton and a long way from Twickenham if on foot.

The room we had was discusting the room we stayed in had months worth of dust, lip gloss on the headboard bedding dirty, cups dirty

Pretty poor. I appreciate it’s been warm and understand PI can’t do anything about this sporadic English weather however, the lack of care is what was obvious. Team didn’t seem bothered. Asked for a fan… it was like I had asked for a kidney. Cleanliness was ok. But from a service perspective. Absolutely lacking.

All the usual convenience and comfort of a Premier Inn. Signs all over flagging the absence of air conditioning were a bit odd until we realised… On an averagely warm June night it was insufferably hot! Doesn’t matter how convenient this P.I. Is, we won’t be back unless they sort air con.