Turunc Premium Hotel

Amazing stay! Entertainment was the best I’ve had would 100% go back, very polite and friendly staff. Iklim, Ilayda, Suat all made this the best experience and made sure everyone felt included and has a constant smile on their face. Food well extremely nice and hotel was very clean. Overall, best experience for my first time in turkey and would definitely recommend and return to Turunc Premium.

We had an amazing stay from start to finish, with the entertainment team being the highlight. Iklim, Ilayda and Suat were very professional and activities were provided all throughout the day. They planned amazing events for the evening such as dancers, singers and acrobats. The food was great and service prompt and efficient, we never had an empty glass. Thank you to all of the staff and the entertainment team.

The location is excellent if you tend to stay within the resort; otherwise this hotel may not be good choice. All staff are excellent and helped us as much as they could, they are available through bars, restaurants and front desk. I like to mention couple of names Gulbahar front desk, Gulcin and Sister Pervin and our lovely barista Muhammed and Emre smiley faces we are going to remember. Night entertainment 8 out of 10. Pool is available for relaxing, and sea sunbeds are excellent if you want a picturesque view ! Although it was very warm , There was no air conditioning working in the lobby area. I have complained a number of times, but management was blank. The area I feel the need to comment on is food. Lunch is poor, I am not a breakfast person, but dinner where manegable , cakes, and sweets are both soggy, dont look fresh, and not best. When I mentioned it , no improvements where made . Overall we are extremely happy with the service provided but we would not come again .

I stayed at this hotel 17 to 27 May. Pros Reception staff very helpful and friendly. The Spa is good and staff are very friendly. The entertainment team are fantastic but evening entertainment does not start until 10pm or later. Cons Not 5 star as advertised My room was not cleaned on 1 occasion and when I went to report this there were 2 other people complaining of the same thing. Coffee cups in the room were not always cleaned. There is an abundance of what appear to be waiting staff but all they seem to do is polish and clear the tables and rarely ask if you require anything. The food menu is monotonous and not of either a good choice or quality.

Extremely Disappointed – Not 5-Star Service, barely 3 star in my opinion I stayed at the hotel from 17th May until 24th May at this hotel, and sadly, the experience has been far from what I expected — especially from a property claiming to offer 5-star service. Upon arrival, I was assigned a room designed for guests requiring additional assistance. This was not suitable, but thankfully it was resolved within 15 minutes by the Team Leader at the desk when I arrived around 10:30 pm, this I think was mainly resolved due to the gent taking my luggage to the room as I was originally advised the hotel was fully booked, which is was not. However, the real issue began with the second room. The door would not lock properly on my 2nd day. I visited reception twice — the first time, they simply reprogrammed my key card. The second time on the Monday as the issue was not resolved I spoke to a senior staff member and walked her to the room to show her the issue in person. She told me to wait a few minutes. After 20 minutes with no update, I called reception and was advised — shockingly — that it was fine to leave the room unlocked, despite the hotel's own policy stating they are not responsible for loss of valuables. I advised that I would not leave the room until the issue was resolved and was told the technician will be on their way. The staff member then abruptly ended the call. I waited a total of 52 minutes before someone finally came up — not to resolve the issue, but to claim (falsely) that a technician had already visited. That was impossible, as I had deliberately left my shoes in the doorway to keep the door open, and no one had entered. Repeated calls to reception went unanswered — likely because the room number was visible on caller ID. Eventually, another staff member came up with guest relations to try to justify the situation, rather than resolve it. Frankly, the lack of accountability and care is astonishing. I also can’t help but wonder whether poor service might be related to my ethnic background or gender ( female) due to not always being served at the hotel bar and male guests who came after getting served before me until I bought it to the bar staff attention — an unacceptable and deeply troubling thought, but one I can’t ignore given the dismissive tone and actions I've experienced. This stay was supposed to be a relaxing break, but it’s been anything but. I would not recommend this hotel. If this is what they consider 5-star service, they need a serious reassessment of their standards.

Beautiful hotel & lovely Friendly staff, We stayed here for two weeks 13th May to 27th May 2025, and honestly was thrilled with it all, we booked the premium suite with jacuzzi and the view we woke up to was to die for, the staff were so happy and friendly could not do enough for you, I was very impressed with how hard they work all day everyday and always smiling, hotel is spotless and management are always present going around every inch of the resort to make sure it is maintained to a very high standard, food was great and plenty of options for everyone, great variety at lunch times, entertainment staff lovely and energetic, a few of the waiting staff we will remember always, the young 16 year old with the fantastic smile we will always remember and I hope he goes far, the other young man serving at the bar in lobby that does the magic tricks was also amazing very attentive and polite he came and shook our hands at the lobby as we were leaving and was happy to meet us....not forgetting the girl that cleaned the 4th floor rooms everyday she was amazing and a very hard worker.....we will be back again so thanks so much to all at Turnuc Premium you all should very proud of your hard work and dedication ❤️