Long Beach Harmony

AVOID AVOID AVOID! Hotel pool water pH balance not right. When swimming the water bleached hundreds of pounds worth of swimwear, burnt my child’s arms and legs, stripped all the body hair from my partner and my 11 year old child. Completely ruined my child’s long blonde hair and six months on despite lots of expensive treatments the hair is still not right, breaking, falling out and in terrible over processed condition. Reported to General Manager during our stay who agreed something wasn’t right with the water but since returning to the UK emails to the hotel remain unanswered. Be very wary people!!

The hotel is tired and in need of updating poor quality finish definitely not 5 star. Poor quality customer service ignored by staff in all restaurants at every sitting, constantly having to get your own cutlery and reset your own table. No staff interaction unless they are wanting to sell you something. Average food at best , slightly better around pool areas. No service lifts so workers trying to push in lifts with trolleys. Wife ran in to with a trolley full of beer kegs which one fell off injuring her leg and foot, not even an apology by the worker. Complained to reception about this only to be looked at with a blank expression. Hotel staff very poor English. With little willingness or motivation to help . I have stayed in many 5 star hotels and this one most certainly isn’t. I will be Leaving in two days and will not be recommending this hotel

Great family holiday. Lots for children to do and good choice of food. Staff very friendly but limited English in restaurants and around the pool. The only downside is it’s very busy this time of year in the main long beach resort, which share the same facilities

We recently had the pleasure of staying at the Long Beach Harmony hotel in Alanya, and overall, it was a truly enjoyable experience. From the moment we arrived, the hotel's friendly atmosphere and beautiful surroundings captivated us. The staff, including Feyeme from reception and Irina from Guest Relations, were exceptional in their hospitality, making our stay all the more memorable. One aspect that particularly stood out was the quality and variety of the food provided at the hotel. We found ourselves looking forward to every meal, as the dishes were not only delicious but also thoughtfully prepared. The culinary team truly went above and beyond to cater to different tastes and dietary preferences. The hotel's territory was immaculately maintained, allowing us to relax and unwind amidst its picturesque beauty. The lush greenery, sparkling pools, and stunning beachfront provided the perfect backdrop for a peaceful vacation. It is worth mentioning that the hotel's services exceeded our expectations. Our room was consistently clean, ensuring a comfortable and hygienic environment. In fact, the cleaning staff did such a fantastic job that we even went out of our way to find the person responsible to show our appreciation, despite forgetting to leave a tip in the designated box. However, we did encounter a small issue during our check-out, which left a bit of a sour taste in an otherwise exceptional experience. We had requested a late check-out until 18:00 due to our transfer being scheduled for 8 p.m. Initially, we were offered the option to pay €60 to stay until 16:00. Later, another receptionist assured us that we could stay until 18:00 without any charges, which we were extremely grateful for. In light of this, we left a €40 tip as a gesture of our appreciation. Unfortunately, upon contacting another receptionist named Kristina on the check-out day at 2 p.m., our experience turned unpleasant. She rudely ordered us to immediately vacate the room without any greetings or understanding. Even when we politely explained the previous arrangement, she responded disrespectfully, insisting that we should be grateful for the time spent until 2 p.m. This led to a chaotic and rushed departure, with constant interruptions from hotel personnel, creating unnecessary stress for us and our four-year-old child. Despite this unfortunate incident, we would still highly recommend Long Beach Harmony hotel for its exceptional facilities, delectable cuisine, and attentive staff. We genuinely believe that this incident involving Kristina was an isolated occurrence and not reflective of the overall service provided by the hotel. We stayed in rooms 3438 and 3426 from June 29th to July 6th, 2023, and apart from this unforeseen incident, our time at Long Beach Harmony hotel was filled with wonderful memories. We hope that this feedback helps the hotel maintain its high standards of customer service and resolve any issues that may arise in the future. We look forwar