Firefall Ranch Yosemite

Guests appreciate the exceptional staff, great facilities, and comfortable accommodations near Yosemite Park. However, it's a bit of a drive away. They also enjoy delicious meals at the property.

I have never left a poor review on any site before, but I feel compelled to share my experience with this hotel due to their incredibly frustrating cancellation policy. The hotel will likely tell you that the policy "is all over their site" and that they "explained it when you booked," but that doesn’t make it any less unfair. We had planned a one-night stay at a $630 rate, but unfortunately, our family became very ill. When we called to cancel 4 days in advance, they told us they could only keep the deposit (equivalent to one night’s stay of $630) and would charge us an additional $25 just to rebook. Even worse, they won’t hold a credit for a future stay, and I need to know the exact dates for rebooking upfront. If I have to change or cancel again, it’s another $25 fee. In all my years of traveling, I have never encountered a more inflexible property. What’s most disappointing is that, after this experience, I now have a bad taste in my mouth about the hotel and still have to stay. We were really looking forward to staying here, and would have gladly rebooked if they showed any understanding or customer care in handling our situation. I just want to warn anyone booking here to be fully aware of how rigid and unsympathetic the cancellation policy is before committing.

Great property and great ammenadies