Wakax Hacienda - Cenote & Boutique Hotel

房間非常寬敞，服務特別好，整體環境很幽靜，酒店也有很多活動可以參與～

I'm pretty well travelled, but Wakax Hacienda has a special place in my heart. The incredible jungle setting, with the private hacienda, and the well appointed rooms stand out, along with the fantastic hospitality from the team. I especially enjoyed a tour of the caves with Gonzo who both entertained and educated me about life in the hacienda and Mexico in general. I've now been to the hacienda twice and am looking forward to another visit again next year.

One of the best hotels we’ve ever stayed at!! The grounds are absolutely incredible with so much to do - we didn’t leave during our stay & still had more we wanted to do. The highlight has to be cave swimming with Gonzo with our 8 month old baby! The food in the restaurant was delicious, rooms were beautifully decorated and so comfortable. Everything was just perfect. We cannot wait to return!

We spent two nights at Wakax Hacienda during our trip to Mexico and were captivated by its stunning location. Nestled in the heart of the jungle, the property features a private lagoon, cenotes, and underground rivers—a true natural paradise. The hotel facilities are well-maintained and spotless. Our room was spacious and included a proper, fully enclosed bathroom (a rare find these days, complete with a real door!). The highlight of our stay was the temazcal ceremony with Adriana and her fire master. While we saw many temazcal experiences advertised during our travels, this one stood out for its authenticity and emotional depth. Adriana was fantastic at explaining each step, guiding the group, and adjusting the heat to ensure everyone felt comfortable. The fresh hibiscus drinks and a refreshing dip in the cenote afterward were the perfect finishing touches. I wholeheartedly recommend this experience—it was one of the top three highlights of our entire trip! That said, there are areas for improvement at Wakax: -Reception Communication and Organization The reception team could benefit from better coordination. Communication via WhatsApp was inconsistent, with different staff members providing conflicting answers. It’s also puzzling that the hotel doesn’t help guests book on-site activities directly, leaving them to manage it themselves. -Restaurant Food Quality and Pricing The food at the restaurant could be significantly improved. A smaller, fresher menu with better-prepared dishes would make a big difference. Some of our meals were overcooked, and we even encountered frozen bread served at breakfast. The quality of the coffee and French fries varied wildly, depending on luck. For the price, the food did not meet expectations. Without Adriana’s wonderful temazcal ceremony (and her morning yoga classes!), this would have been a three-star review.

This place was beautiful and magical! One of the most incredible holidays we’ve ever had in our lives. Turquoise blue lakes you can swim in, with little fish that nibble you. Underground caves to explore. The whole resort is set in jungle and nature. It is not like the other resorts which are built up. It is a very special place. Our house had a tree growing through it and a private plunge pool. Thank you Gonzalo for being such a fantastic tour guide. I highly recommend this resort.

One of the most beautiful places and hotels we have ever been! Very eco friendly and relaxing. The staff was great too and we definetely recommend taking a tour with the one and only Gonzalo (for example the underground river)! If you want to be close to Tulum but fsr away from the masses, this is your little paradise!