Francois
13 Maret 2024
The Staff
In general the staff was super friendly and helpful. Special shoutout to Salvador at the Mexican restaurant for exceptional service! We did however had an issue with the safe box in our room which had a dead battery when we arrived. We had to call room services 4 times for someone to finally come and fix it. During one of our call, the person on the phone even told us someone came multiple time, knocked on our door and even called the room phone, which was simply not true since we were there waiting the whole time. When we told them they probably had the wrong room number, they kept saying it was impossible in a condescending way. A similar thing happened when we tried to get an extra blanket for the kids, which took 3 different requests.
Cleanliness
Our room, the restaurants, pools, bar and other public spaces were all kept super clean.
The food
The main buffet was fantastic with a great variety! Unfortunately we could only try the Mexican restaurant as all the others we're fully booked from the day we arrived.
Property condition & facilities
The facilities in general were great. Being there with small kids, we mostly spent time around the pools, which were very nice. Our kids especially enjoyed the kids pool and the water slides. We had no problem finding shaded seating all week, which was great. Unfortunately the kids playground was closed all week.
Overall, we absolutely loved our stay at Grand Bahia and are already planning to return!
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