Avid Hotel Tulsa Hills

A Truly Horrific Hotel Experience at Avid Hotel Tulsa (and its Sister Property!) This was, without a doubt, the worst hotel experience I’ve ever had. It wasn’t just inconvenient; it was actively hostile and left me stranded and in the cold. My nightmare began at the Avid Hotel Tulsa when, despite having a confirmed reservation and paying a deposit online (using my Chime card), the front desk attendant refused to check me in. Apparently, Avid doesn’t accept Chime or CashApp, which is frankly baffling in today's economy. What hotel doesn’t accept these forms of payment? It's practically unheard of! This initial obstacle was just the start. When we tried to cancel due to their payment policy, the unsympathetic front desk lady refused to waive the cancellation fee. It felt like she was actively trying to make things difficult. To make matters exponentially worse, my car broke down! Desperate, I made a new reservation at what I was told was a sister hotel next door, again paying online. But incredibly, after the same awful front desk attendant seemingly alerted them, the second hotel also refused to give us a room, giving absolutely no reason for their denial. This whole ordeal left me completely bewildered and frustrated. We ended up having to push our broken-down car off the property to avoid it being towed, and then we were forced to sleep in my car on a freezing cold Tulsa night. The lack of basic customer service, the financial loss from the denied cancellations, and the sheer inhumanity of the situation are shocking. The blatant refusal from both hotels to accommodate us, without any clear reason, and the complete lack of empathy from the staff were appalling. I will actively avoid any Avid (or affiliated) hotels in the future. This was more than just a bad hotel experience; it was a complete disaster that left me feeling vulnerable and deeply mistreated. Do yourself a favor and steer clear of this establishment. You’ll be much better off.