Gopal Metro
14 April 2025
I stayed here the last time I travelled through Seattle and enjoyed it well enough. Middling, but decent. So, I attempted to book a room for later this month. I logged in and booked the room and was charged immediately. When I logged in, the website reset the date and booked the room for tonight. I immediately tried to call to cancel the booking, but no one picked up. Then I tried through their website and received a "Cancellation Failed" notice with a message that said that the reservation does not have a cancellation policy and could not be modified. I would have been fine with just getting a credit towards the date that I actually intended to stay. When I finally got in touch with the front desk, they told me I was out of luck. Miserable customer service. I have now booked with a different hotel and absolutely will not be coming back.
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