Sandbox Apartments

Great location directly opposite the beach with an easy walk to surf club, shops and Cafes. On a negative, the block out curtains were mouldy and yellowing with age and need to be replaced and the unit needs a proper clean in the draws and cupboards. Would gladly stay again, however not on the bottom floor. The noise from upstairs was quite loud.

The photos of the "Deluxe one bedroom apartment with balcony - no view" don't show the full realities. The outdoor table shown is not private (our assumption) but is on a common veranda. On opening the front door, we were immediately 'attacked' by 2 massive cockroaches running around one of which ended up hiding under our bed for the night (not good). I grew up on the GC (Currumbin) so know about the Cockroach problem and what a treated and looked after property looks like. This particular appt def was not in that category. The apartment was dirty in places and well in need of a coat of paint. In summary, maybe we were unlucky however our comments about it being 'tired' and dirty in places are not unique amongst the reviews.

Excellent location. Great coffee, food and playground for kids. Beach across the road. Big apartments and very affordable.

I’m deeply disappointed with my experience with Sandbox Apartments in Tugun, Queensland. After waiting 14 business days for my deposit to be returned, as instructed by Andre, I followed up as any customer would. The website (Google) clearly showed that the apartments were open (in green), so I called at 6:30 AM. When the call started diverting, I assumed it was too early and hung up, thinking nothing of it. To my surprise, I received a call back from the clerk's boss, who was irritated and downright rude. He was clearly angry that I had woken him up, and his condescending tone made me feel as though I was the one at fault for following up on a service I was owed. I explained that I only called because their website listed the apartments as open, and the call was diverting, which typically indicates availability. Rather than understanding my situation, Jason doubled on his frustration, making me feel like my call was an inconvenience rather than a legitimate inquiry. What’s most upsetting is the lack of professionalism and the complete disregard for basic customer service. I felt disrespected and dismissed for trying to resolve an issue that should have been handled weeks ago. This kind of treatment is unacceptable in any business, especially one that deals directly with customers and their money. I cannot, in good conscience, recommend Sandbox Apartments to anyone. This experience has left me with a sour impression of the company, and I will not be returning. It's disheartening to see that such a lack of care and respect for customers exists. Updated reply from the business: The transaction was returned and yes is a pre authorisation, about the phone call it wasn’t me but anyway you did what you had to do, with reviews and complains so I won’t expect anything less than another complain, by the way you’ve stayed here so you know there’s no one at reception at 6.30 am, so don’t say I didn’t know it wasnt open. About your escalation do what you have to do, but it probably will be arriving soon if it didn’t already. It has been escalated to the bank as no resolution was found, and despite their reply, they have not returned my deposit.

After a 5 day stay here in my opinion there is good and bad. The good... The location is outstanding The beds are comfortable The inside lounges are good Booking support and reception very good. The bad... The cutlery supplied is mismatched and very limited (ie. only 3 forks supplied for a stay of 6 people, plates & bowls limited) Pod coffee machine available, only 4 pods included (at very least supply 6-8) Supplied hairdryer faulty TV aerial very dodgy Big hole underneath the artificial grass in front of unit 2 (someone will get hurt) Outside chairs, falling apart, a serious danger, most will soon collapse and someone will be hurt (please replace asap!) Bottom line, would we stay here again, absolutely, the location is great, close to beach, surf clubs, shops. The owners just need to fix some what appear to be long standing issues.

I was really looking forward to coming down and staying 2 night on the water in luxury accommodation, but when I arrived it was far than luxury. This would be backpacker accommodation at it best! The kitchen sponge was reused, the cutlery draw was filthy, there was no big bowls for salads, no platter dishes, no wine glasses, the toaster is rusty, the coffee machine doesn’t work the jug was disgusting 🤮 the mattress on both bed are hard, no air con in bedroom, toilet cracked, shower from was not cleaned 🤮 one lap broken beside the bed, toilet paper not folded. Bloody shocking 😮 I’ll never stay here again. The picks on trip advisor looked lovely. That is false and misleading. It’s a dame shame that people go to these lengths just to get people to stay with them!