Residence Inn Tucson Williams Centre

First they have my phone on other reservations calling me to tell me I have packages. Not their fault…all mine that the reservation person copied and pasted my number to other people reservations. Then they come into my room while I’m away , no notice, go through my fridge leaving it open and ruining all my food. My fault again cause no way his staff did that. But if I left it open wouldn’t they say hey look it’s open and close it. Must be a coincidence the only time this has happened was when people were in my room. Manager said I must not of closed it and people in my room did not see the door wide open that they walk past. Ok. But I report it on sat. And Tuesday rolls around with no communication at all. I finally go to talk to the manager who interrupts my story every few seconds with sorry you did this or you did that with all the issues I was explaining I have had. Like a child going na huh, every time you say things they did wrong. Beds are directly under ac vents so be hot or freeze when ac is on blowing on your head all night. Showers are the old pull up on plunger and half water goes out tub filler while some spurts out shower head. Parking spaces are tiny. Not a place I’d pick to spend money but not my choice.

Great location to see all the wonderful things that Tucson, AZ has to offer. Close to the airport, restaurants and shopping. Hotel was comfortable and quiet. Hotel staff warm and friendly. Nice morning breakfast with both hot and cold options. Coffee was as fresh as can be daily. Marriott Team member ( Bobby) kept the breakfast area neat and extremely clean. His attention to detail was appreciated. We could tell that he took pride in keeping the area spotless! A warm friendly smile to greet guests was so welcoming.

We stayed at this hotel two nights (to and from Austin for Thanksgiving). On both occasions upon checkin, I mentioned we would like to use the Marriott Pet Friendly Rate of $5 per day plus a cleaning charge of $50 good from April 7, 2022, to April 6, 2023. . On Sunday, November 20, we were checked in by a friendly woman employee. When I showed the Marriott print out with the pet rate, she smiled with understanding of the rate. Nothing else was said. We checked out the following morning November 21 and presented a bill with $100 charge for our dog, I explained that I had requested the pet rate. The employee said this was the charge. When I asked for clarification, the manager stepped out of his office by the front desk, and curtly said his facility would not honor the Marriott discount. He did not apologize to us as Marriott Elite members, nor did we feel he valued our concerns at all. On our way back to California, we checked iin on November 29.. The same employee who checked us on the previous week was working. He was not welcoming to us, just very direct without so much as a smile. I explained I was requesting the Marriott Pet Friendly Rate, and he said the charge would be $100. When I asked for clairification, the manager sitting in his office by the front desk is listening and steps out and curtly says, "I told you last week that this is not our rate! " No smile, no apology, nothing to make us feel like valued Marriott Elite members. As guests, we felt unwelcomed and that how we felt was not a concern of management at all. First time we have experience such guest relations at a Marriott property. The hotel itself meets the expectations of a Residence Inn property. The rooms were clean, and the complimentry breakfast was quite typical.